Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

ION Setup - Modem port numbers

Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure Power & Grid
  • Metering & Power Quality
  • ION Setup - Modem port numbers
Options
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Charles_Murison
Picard Charles_Murison Picard
477
Ramasamy_N
Captain Ramasamy_N Captain
113
Robert_Lee
Admiral Robert_Lee Admiral
92
Mehran_Mehrnia
Captain Mehran_Mehrnia Captain
85
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to Metering & Power Quality
Solved
poneill_premium
Lieutenant | EcoXpert Master poneill_premium Lieutenant | EcoXpert Master
Lieutenant | EcoXpert Master

Posted: ‎2018-08-22 04:33 AM . Last Modified: ‎2020-04-22 01:09 AM

0 Likes
4
1544
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2018-08-22 04:33 AM

ION Setup - Modem port numbers


ION Setup will only let you choose port number 1 to 16 when connecting using a modem.

Any way this can be extended?

Client has a couple of digiboxes and modems configured up to com port 40.

Paula O'Neill
Labels
  • Labels:
  • ION Setup
Tags (2)
  • Tags:
  • ion setup
  • serial com port
Reply
  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
Robert_Lee
Admiral Robert_Lee Admiral
Admiral

Posted: ‎2018-08-27 08:53 AM

0 Likes
0
1522
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2018-08-27 08:53 AM

Typically C:\ProgramData is a hidden folder not typically visible using Windows Explorer.

But in case you are storing the file elsewhere, use the following steps to confirm:

1.  Click on the checkbox icon on the ION Setup toolbar (or select Tools -> Options from the menus).

2. This should display the following dialog.  Highlight the bottom edit box and select <Ctrl> + C to copy to the clipboard.

3. Open Windows Explorer and paste into the address bar at the top.  You should be able to find the IONSETUP.INI file there (or at least some files of some sort).  If not, then the installer likely could not install the requisite files and you will likely need to reinstall using the Administrator account.

See Answer In Context

Reply
Replies 4
Robert_Lee
Admiral Robert_Lee Admiral
Admiral

Posted: ‎2018-08-24 03:01 PM

1 Like
3
1522
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2018-08-24 03:01 PM

This is controlled using the IONSETUP.INI.

Using Notepad (or any other text editor), go to the C:\ProgramData\Schneider Electric\ION Setup folder and open the IONSETUP.INI file.

Near the top of the file you'll find the section heading [Communications] and you'll see the following lines:

[Communications]

SerialPorts=16

Edit the number to a higher value and restart ION Setup.

Note that there is a maximum # of sites that ION Setup presently supports (this has been growing during the evolution of ION Setup and presently is over 4000) and increasing the number dedicated to serial port use reduces the number available for Ethernet use (both direct and those used for gateways) but unless you have an extremely large number, this shouldn't be an issue.

Reply
poneill_premium
Lieutenant | EcoXpert Master poneill_premium Lieutenant | EcoXpert Master
Lieutenant | EcoXpert Master

Posted: ‎2018-08-27 05:14 AM

0 Likes
1
1522
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2018-08-27 05:14 AM

Hi Robert,

We have checked on a couple of versions of ION Setup but there is no IONSETUP.INI file.

(Including 3.0 Build number 3.018214.03).

Is it particular to a particular version?

Thanks,

Paula

Paula O'Neill
Reply
Robert_Lee
Admiral Robert_Lee Admiral
Admiral

Posted: ‎2018-08-27 08:53 AM

0 Likes
0
1523
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2018-08-27 08:53 AM

Typically C:\ProgramData is a hidden folder not typically visible using Windows Explorer.

But in case you are storing the file elsewhere, use the following steps to confirm:

1.  Click on the checkbox icon on the ION Setup toolbar (or select Tools -> Options from the menus).

2. This should display the following dialog.  Highlight the bottom edit box and select <Ctrl> + C to copy to the clipboard.

3. Open Windows Explorer and paste into the address bar at the top.  You should be able to find the IONSETUP.INI file there (or at least some files of some sort).  If not, then the installer likely could not install the requisite files and you will likely need to reinstall using the Administrator account.

Reply
poneill_premium
Lieutenant | EcoXpert Master poneill_premium Lieutenant | EcoXpert Master
Lieutenant | EcoXpert Master

Posted: ‎2018-08-28 04:46 AM

0 Likes
0
1522
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2018-08-28 04:46 AM

Got it. Thanks Robert.

Paula O'Neill
Reply
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of