Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Schneider Electric
Community
Community
Notifications
close
  • Categories
  • Forums
  • Knowledge Center
  • Blogs
  • Ideas
  • Events & Webinars
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register

Contact Support

Close

Ask our Experts

Have a question related to our products, solutions or services? Get quick support on community Forums

Email Us

For Community platform-related support, please email us

New Community Ranking System
Our Community ranking system has recently been updated. You may notice changes in user rankings and receive system messages or notifications. If you have questions about how the new ranking works, please refer to the announcement post for more details (click here).

Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

Search in

Improve your search experience:

  • Exact phrase → Use quotes " " (e.g., "error 404")
  • Wildcard → Use * for partial words (e.g., build*, *tion)
  • AND / OR → Combine keywords (e.g., login AND error, login OR sign‑in)
  • Keep it short → Use 2–3 relevant words , not full sentences
  • Filters → Narrow results by section (Knowledge Base, Users, Products)
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Select a Country

Please select a country to continue with beta search.

  • Home
  • Schneider Electric Community
  • EcoStruxure Power & Grid
  • Metering & Power Quality
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Invite a Friend
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Labels
Top Labels
  • Alphabetical
  • ION Setup 238
  • Power Quality 231
  • PM8000 229
  • ION9000 202
  • PM5000 201
  • Insulation Monitoring 136
  • ION7000 88
  • ION8000 75
  • PowerTag Energy 58
  • HDPM6000 43
  • PM Announcements 41
  • Did you know 40
  • iEM3000 30
  • PM3000 18
  • PM Guidebooks 17
  • PM Downloads 15
  • iEM2000 12
  • ION Guidebooks 12
  • ION Downloads 9
  • Commissioning 1
  • Communicating Actuators and Energy Valves 1
  • varplus 1
  • troubleshooting 1
  • Previous
  • 1 of 3
  • Next
Top Experts
User Count
Charles_Murison
Charles_Murison Champion
571
Mehran_Mehrnia
Mehran_Mehrnia Champion
202
Ramasamy_N
Ramasamy_N Champion
115
View All
Related Products
Thumbnail of PowerLogic ION9000
Schneider Electric
PowerLogic ION9000
56
Thumbnail of PowerLogic ION8650 series
PowerLogic
PowerLogic ION8650 series
47
Thumbnail of PowerLogic PM5000 series
Schneider Electric
PowerLogic PM5000 series
45
Load more

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite

Metering & Power Quality

Start a Topic
  • All
  • Solved
  • Unsolved
  • Unanswered
Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
991 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5086 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4359 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4960 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6746 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8836 3 1
Latest Reply: Charles_Murison

Solved
Yut
Yut

ION8800 DLMS

Does DLMS module be able to send Event Log from ION8800?I look at ION Reference but not found this topic.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8400 0 19
Latest Reply: Yut

Solved
swil
swil

Choosing LVCTs for PM5320R meters

Hi, The link for the PM5320R LVCT meter installation guide suggests that solid core 3-in-1 Quick Click LVCT range can connect to these power meters (E.g. METSECTV45025 for 45mm centres, 250A:0.333V)....
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2063 0 2
Latest Reply: swil

Solved
mauricio_rojas_
mauricio_rojas_

ION9000 Power Factor difference

Hello everybody Im looking for some guidance about an ION9000. The client has installed the meter in a LV system (3-Wire Grounded Wye) with a common current transformer with a sentronpac 3200. ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2510 0 2
Latest Reply: DanL

Solved
swil
swil

PM5350 Sliding Window Demand - half hour logging

Hi, A PM5350 is being as a main meter with the Billing Module. It needs to be configured to do have sliding window demand (kVA) over 30 minute intervals instead of (default) 15 minute intervals. If...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3130 0 5
Latest Reply: swil

Solved
Anonymous user
Anonymous user

ION7700 Error Code Document

Hello, A customer has requested an error code document for the ION7700 that provides definitions to make sense of some internal events on their meters. They have 15+ ION7700s at a healthcare centr...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2458 0 4
Latest Reply: Anonymous user

didiersegura
didiersegura Contributor

Vigilohm Application Notes

You will find here, in this area, all the Applications Notes related to Insulation Monitoring Devices, Vigilohm. . AN1 : What is an IT / ungrounded system, and why customer would go for it ?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1728 2 1
Latest Reply: Charles_Murison

Solved
Szymon_Hochół
Szymon_Hochół Champion

CL110 location in VarSet Smart

Hi, our customer recently experienced a fire in a 3rd party capacitor bank. He also has existing VarSet caps bank and is strongly interested in implementing thermal monitoring there. We have VarSet Sma...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3511 0 4
Latest Reply: Arunprasad

Madleen_Laclef
Madleen_Laclef Mentor

Vigilohm IM400 Driver for PME is now available!

We are pleased to share that the Vigilohm IM400 family driver for PME has been released, it is compatible with PME v2020, 9.0, 8.2 CU3. We now have PME drivers for all the communicating devices in the ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1519 0 1
Latest Reply: Charles_Murison

Solved
Anonymous user
Anonymous user

ION8650C Mass Memory Date Problem

I have a problem with the date in the ION8650C meter mass memory, where the times are correct every 15 minutes, but the date is changing from 02/02/2020 to 10/15/2020 and is switching to other dates as...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1097 0 1
Latest Reply: Charles_Murison

Solved
Anonymous user
Anonymous user

ION9000 Residual Current Measurement

Hi Whilst looking for some ION9000 specs i noticed this page about Residual Current Measurement: https://www.productinfo.schneider-electric.com/portals/ui/ion9000/viewer/5b92c16783d55700015689f0/5b92c1...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2748 0 5
Latest Reply: Darren_Pearce

Yut
Yut

ION8800 Communication

I am doing experiment to show and confirm to our customer that the ION8800 has multi access capability. Using telnet show something strange. There is DLMS connection but the telnet show Invalid(192.168...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2958 0 4
Latest Reply: Yut

  • « Previous
    • 1
    • …
    • 107
    • 108
    • 109
    • …
    • 235
  • Next »
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support

    Ask our Experts

    Have a question related to our products, solutions or services? Get quick support on community Forums

    Email Us

    For Community platform-related support, please email us

Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2026 Schneider Electric

Welcome!

Welcome to your new personalized space.

of

Explore