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ION7400 - Display turns off

Metering & Power Quality

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Solved
Victor_Yacu
Lieutenant JG
Lieutenant JG
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3
209

ION7400 - Display turns off

Hello,

 

I have a question, i know that ION7400 meters after some seconds (baklight time) decrease the brightness but the display allways is on.

I have a ION7400 that its display turns off after some hours then the display turns on again, maybe the device do that to preserve the lifetime of the display. Is this a normal behaviour?

 

Thank you


Accepted Solutions
Charles_Murison
Picard Picard
Picard
0 Likes
0
195

Re: ION7400 - Display turns off

Not quite enough information to make a determination. Recommend talking with tech support and possibly getting the meter's event log.

L4 Prime for Advanced metering and Utilities

See Answer In Context

3 Replies 3
Charles_Murison
Picard Picard
Picard
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2
207

Re: ION7400 - Display turns off

Hello Far_yauri,

 

Hard to say from the description alone if this is normal behaviour. If you look at the meter's event log, is there a power down/power up event(s)? If so, this is not normal behaviour and I recommend contacting technical support for further troubleshooting. Tech support may need to remotely connect to the meter to extract logs, would this be possible if they ask? Remote to a computer/laptop with internet access then telnet/SSH to the meter.

 

Charles 

L4 Prime for Advanced metering and Utilities
Victor_Yacu
Lieutenant JG
Lieutenant JG
0 Likes
1
203

Re: ION7400 - Display turns off

Hello Charles,

 

Unfornately I don't have access to the meter to extract the event log, but in some pictures I see that display is turns off while the Power and Alarm LEDs are On all the time.

 

Farid

Charles_Murison
Picard Picard
Picard
0 Likes
0
196

Re: ION7400 - Display turns off

Not quite enough information to make a determination. Recommend talking with tech support and possibly getting the meter's event log.

L4 Prime for Advanced metering and Utilities