ION9000 Error Code

[jryang_SAM-A]

Hello everyone

I have a question about ION9000.

Currently in ION9000, information: 221 Error and Recovered Error: 50004 Error have occurred.

Can you explain the code?

Thank you.

[Usha · Accepted solution]

We need diagnostic logs to be able to determine anything more than the error code is 50000 range. So please contact Technical support for further support.

[Charles_Murison]

Hello,

I will echo Usha's response. Please work with technical support to retrieve additional information. There is some information Technical support is able to extract from a Telnet/SSH session to the meter. You will need to work with tech support as meter's serial number is required for some steps,

Charles