ION9000 Error Code

jryang_SAM-A · ‎2020-02-13

Hello everyone

I have a question about ION9000.

Currently in ION9000, information: 221 Error and Recovered Error: 50004 Error have occurred.

Can you explain the code?

Thank you.

Usha · ‎2020-02-13

We need diagnostic logs to be able to determine anything more than the error code is 50000 range. So please contact Technical support for further support.

Regards,
Usha
Software Engineering Support

See Answer In Context

Usha · ‎2020-02-13

We need diagnostic logs to be able to determine anything more than the error code is 50000 range. So please contact Technical support for further support.

Regards,
Usha
Software Engineering Support

Charles_Murison · ‎2020-02-14

Hello,

I will echo Usha's response. Please work with technical support to retrieve additional information. There is some information Technical support is able to extract from a Telnet/SSH session to the meter. You will need to work with tech support as meter's serial number is required for some steps,

Charles

L4 Prime for Advanced metering and Utilities