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APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

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APC UPS Data Center & Enterprise Solutions Forum

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Anonymous user
Anonymous user

Need Replacment Side Brace - AR3350 Rack PN: OM-7118D

I am looking to order a replacement side brace (PN: OM-7118D-AT) for an AR3350 rack. One of the side braces was dented during placement and it affects the movement of the upper mounting flange. Does an...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
696 0 4
Latest Reply: Anonymous user

Solved
Anonymous user
Anonymous user

Enable ModBus on old SURTD3000XLI

Hi! How to enable modbus on old SURTD3000XLI? My UPS does not have LCD screen.
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
694 0 1
Latest Reply: B-DoubleE_apc

Solved
tstrip007_apc
tstrip007_apc

Battery Replacement

I have a Smart-UPS 3000 RM XL with an external battery (that is currently not showing up in the admin portal registered). A total of three battery packs. I got notice that replacement battery is needed...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
799 0 1
Latest Reply: BillP

Solved
Anonymous user
Anonymous user

SUA1000 RM All Lights flashing together

Dear Support, I have the above model with a customer and the problem is as follows When we start the UPS on the battery, The UPS works fine and we are able to connect to powerchute and see the details....
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
624 0 2
Latest Reply: Anonymous user

Solved
Anonymous user
Anonymous user

7832 vs 7932

I have a customer who is currently struggling with SNMP reboot functionality on their PDU. We were told they had a 7932 which integrates into our existing systems however upon inspection it appears to ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
588 0 2
Latest Reply: Anonymous user

Solved
BillP
/html/rank_icons/Khan_20x20.png BillP /html/rank_icons/ADMIN-role_red.png

Does Upgrading firmware voids warranty?

Hi Guys,I'm unable to lookup in the web if upgrading firmware the smart ups voids warranty? Thanks,
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1471 0 7
Latest Reply: BillP

Solved
Anonymous user
Anonymous user

Video Keyboard Mouse Cable for AP5017

Hi, anyone who can help me with a schematic for to make the communication cable (video, mouse, keyboard) for the AP5017. I lost the cables of 3 monitors and I can not find information about this cable....
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
831 0 1
Latest Reply: BillP

Solved
Anonymous user
Anonymous user

AP9210j configuration v1.0

We recently acquired a used AP9210j and after reseting to factory defaults, we were able to login using default apc userid. I attempted to configure the IP network using the menus (the device has v1.0 ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1345 0 9
Latest Reply: Anonymous user

BillP
/html/rank_icons/Khan_20x20.png BillP /html/rank_icons/ADMIN-role_red.png

can not get OID upsBasicOutputStatus for MGE Galaxy 300

Dear Support, I have 1 UPS with model as below: Product name: MGE Galaxy 300Model: 20kVAFirmware: MSTAR_HMI: 01/AA I can get parameter for OID upsAdvOutputLoad, upsAdvRunTimeRamaining,... But I can no...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
586 0 0

2021-06-28

BillP
/html/rank_icons/Khan_20x20.png BillP /html/rank_icons/ADMIN-role_red.png

SMX1000 screen turning on and off, no warnings, no abnormal readings

I have an SMX1000. The screen is coming on and then turning off automatically starting today. There is no alternative readings or LEDs. Any idea what's going on and how to stop it, or at least keep t...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
387 0 0

2021-06-28

BillP
/html/rank_icons/Khan_20x20.png BillP /html/rank_icons/ADMIN-role_red.png

APC Smart UPS 1250I turn off event hardware issue

Hello, I received an old, defective APC Smart UPS 1250I unit (SU1250I / AP1250I). The seller told me that it had an issue of producing around 300-400VAC while running on inverter. I did not have the ch...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
415 0 0

2021-06-28

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