Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Categories
  • Forums
  • Knowledge Center
  • Blogs
  • Ideas
  • Events & Webinars
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Share Your Feedback – Help Us Improve Search on Community!
Please take a few minutes to participate in our Search Feedback Survey. Your insights will help us deliver the results you need faster and more accurately.
Click here to take the survey

APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

Search in

Improve your search experience:

  • Exact phrase → Use quotes " " (e.g., "error 404")
  • Wildcard → Use * for partial words (e.g., build*, *tion)
  • AND / OR → Combine keywords (e.g., login AND error, login OR sign‑in)
  • Keep it short → Use 2–3 relevant words , not full sentences
  • Filters → Narrow results by section (Knowledge Base, Users, Products)
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • APC UPS, Critical Power, Cooling and Racks
  • APC UPS Data Center & Enterprise Solutions Forum
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Invite a Friend
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Labels
Top Labels
  • Alphabetical
  • Smart-UPS & Symmetra LX | RM 4,611
  • UPS Management Devices & PowerChute Software 2,913
  • Racks, Rack Accessories, & Cooling 955
  • Data Center & Facility 3 Phase UPS 605
  • General Questions & Suggestions 240
  • Getting Started 166
  • Datacenter UPS 131
  • Server Room & Data Center Design Best Practices 106
  • Smart-UPS & Symmetra LX-RM 97
  • Other Environmental Monitoring Products & Questions 48
  • Business Power UPS 36
  • Datacenter Racks & Cooling 28
  • Rack Accessories & Cooling 16
  • Business Power Software & NMC 15
  • Home & Office - UPS & Software 15
  • Datacenter Accessories 15
  • Datacenter Netbotz & Monitoring 9
  • Network Management Card 6
  • Data Center Expert 6
  • Racks 6
  • power monitoring expert 5
  • IT Expert 5
  • Data Center Operation 4
  • Back-UPS & Surge Protectors 3
  • DCIM Support 2
  • apc 2
  • firmware 2
  • UPS 2
  • Home & Office - Accessories 2
  • Product Feedback 2
  • UPS Network Management Card 2
  • SMARTCONNECT 2
  • NetBotz 2
  • EcoStruxure IT Design CFD 1
  • Smart-750 1
  • Smart Design & Engineering 1
  • srt5000 1
  • detected 1
  • AP9210 1
  • Legacy Gateways & Energy Servers 1
  • symmetra 1
  • AP9619 1
  • 240v 1
  • spit phase 1
  • Certicate 1
  • AP7750A 1
  • Datacenter Forum 1
  • managedservices 1
  • dedicatedserver 1
  • managedserver 1
  • Electrical Calculation Tools 1
  • Tips and ideas 1
  • Building Operations 1
  • DDF 1
  • IT Advisor 1
  • Battery life 1
  • Safety 1
  • ssl 1
  • SERVER 1
  • Previous
  • 1 of 6
  • Next
Top Experts
User Count
BillP
Administrator BillP Administrator
5059
voidstar_apc
Janeway voidstar_apc
196
Teken
Kirk Teken
146
View All
Related Products
Thumbnail of EcoStruxure™ IT SmartConnect
Schneider Electric
EcoStruxure™ IT SmartConnect
32
Thumbnail of Smart-UPS
Schneider Electric
Smart-UPS
29
Thumbnail of Uninterruptible Power Supply (UPS)
Schneider Electric
Uninterruptible Power Supply (UPS)
25
Load more

Free

English

Data Center Certified Associate Exam Development Path

Strengthen your foundational knowledge in Data Centers for free, enroll in this path today and start your learning journey!

4.0
Register Browse SE University

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite

APC UPS Data Center & Enterprise Solutions Forum

Start a Topic
  • All
  • Solved
  • Unsolved
  • Unanswered
Solved
Anonymous user
Anonymous user

Connecting Devices to Smart UPS

Hi, I have APC Smart UPS SUA1500i model line interactive UPS (1500 VA). My doubt is whether I can cannect my HP SCANJET 2400 Flatbed scanner directly to the UPS using the power cord supplied by ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1687 0 4
Latest Reply: Anonymous user

Solved
Anonymous user
Anonymous user

Smart ups XL5000

Hi my ups has developed a faulty battery and i'm getting the following alert: At least 1 battery has failed. The ups has 6 batteries in total. How do i go about eliminating the faulty battery?
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
2061 0 6
Latest Reply: BillP

Solved
Anonymous user
Anonymous user

Compensating for a high input voltage

We've been receiving these for a short time so I'd like to ask whether it is safe to increase the 'high transfer' setting. At the moment the high transfer setting is set to 250, but I'm seeing 252 in t...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
6682 0 11
Latest Reply: BillP

Solved
Terry_Kennedy_apc
Commander Terry_Kennedy_apc

Unexpected "Turned off for a defined period of time" on Symmetra RM w/...

I was awakened due to an unexpected power outage in my server room. When I got to the server room, all indications on the UPS were normal and systems were beginning to turn back on as the UPS had decid...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
2905 0 4
Latest Reply: Terry_Kennedy_apc

Solved
Terry_Kennedy_apc
Commander Terry_Kennedy_apc

Backplates for SURTA2200RMXL2U?

I'm trying to track down a power distribution backplate for a SURTA2200RMXL2U (2010 datecode). Looking at the existing 8 x 5-15R backplate, it seems to be removable as a separate chassis piece. However...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1177 0 1
Latest Reply: mitsmith_apc

Solved
BillP
Administrator BillP Administrator

SURT192RMXLBP2 One or more battery modules are not connected

A month ago we installed a Smart-UPS RT 15kVA RM 230V (SURT15KRMXLI) with 6 additional external battery packs (SURT192RMXLBP2). Yesterday the battery LED on the third battery pack in the daisy chain (t...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1745 0 3
Latest Reply: BillP

Solved
BillP
Administrator BillP Administrator

A Battery Charger Fault exists

Hi All, We've had this error spamming the event log every 10 minutes (after 5 minutes it says it no longer exists). The only thing that's changed is we've plugged some more equipment in but the load ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
11729 0 2
Latest Reply: BillP

Solved
BillP
Administrator BillP Administrator

PowerChute Network Shutdown for windows 10

Just wondering what I can use on windows 10 to initiate a shutdown? The network cards in for the 2 servers but I tried to install it on windows 10 and found the java exe running at 100% cpu with no fix...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1712 0 4
Latest Reply: BillP

Anonymous user
Anonymous user

Runtime calibration issue after replacing battery pack

Hi, I have replaced the battery packs on both our UPS' two weeks ago and both of them are having the same problem with runtime being too low. I have tried the manual calibration process of connecting a...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
553 0 0

2021-06-30

Solved
AndrewJ_apc
Crewman AndrewJ_apc

Low Battery Duration

I have a question about the shutdown configuration settings in UNMC. Low Battery Duration, according to the APC help file "Defines how long the UPS can continue to run on battery power after a low-bat...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
2678 0 6
Latest Reply: AndrewJ_apc

Solved
Anonymous user
Anonymous user

SU1500RM AVR fail

We've got a strange issue with AVR that failed and then recovered. AVR failure appeared without any reason. We tried to reset interface and power module with CLI and web interface for two days, but it...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1165 0 1
Latest Reply: mitsmith_apc

  • « Previous
    • 1
    • …
    • 426
    • 427
    • 428
    • …
    • 1078
  • Next »
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support

    Ask our Experts

    Have a question related to our products, solutions or services? Get quick support on community Forums

    Email Us

    For Community platform-related support, please email us

Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

Welcome!

Welcome to your new personalized space.

of

Explore