A Battery Charger Fault exists

[BillP]

Hi All, 

We've had this error spamming the event log every 10 minutes (after 5 minutes it says it no longer exists). 

The only thing that's changed is we've plugged some more equipment in but the load is only at 70-80%

I've done some research but there doesn't appear to be too much information on this error, can anybody help?

Here are some stats from our NMC if it helps at all. 

Status Smart-UPS X 3000
Last Battery Transfer:	UPS battery test
Internal Temperature:	23.6°C
Runtime Remaining:	26min 6sec
UPS Input
Input Voltage:	243.2 VAC		@ 50.0 Hz
UPS Output
Output Voltage:	243.2 VAC		@ 50.0 Hz
Load Current:	9.8 Amps
Output VA:	79.5 %
Output Watts:	78.1 %
Output Efficiency:	93.4 %
Output Energy Usage:	57.43 kWh
Battery Status
Battery Capacity:	99.0 %
Battery Voltage:	136.5 VDC
Num of External Batteries:	1

[BillP]

James,

You should reset the Smart-UPS.

Power down the attached equipment

Turn off the Smart-UPS

Unplug the Smart-UPS for AC source

Disconnect the battery 

Reverse the steps to re-energize

If that does not resolve the issue contact local technical support. 

[BillP · Accepted solution]

Thanks very much Bill. I tried this this morning but unfortunately the same error occurs. 

I will get in touch with local support as per your suggestion.