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APC UPS Data Center & Enterprise Solutions Forum

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APC UPS Data Center & Enterprise Solutions Forum

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Anonymous user

SUA3000I password reset?

Hi! Hope someone can help me out here; I just got a Smart UPS 3000 (SUA3000I) that appears to work fine but I can not get past the log in prompt when connecting to the UPS via the serial port. So now I...

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1344 0 3

Latest Reply: Anonymous user

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Anonymous user

Old UPS - trying to see if it works

I have a Smart UPS 3000xl that was here at my employer when I started last March. Nothing was connected to it and it wouldn't power up. Have a little bit of time now and am trying to determine if it...

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1124 0 4

Latest Reply: voidstar_apc

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BillP

Well done support

My battery failed it's weekly self test this morning, after a couple of failed live chats I picked up the phone and rang the freephone number. Connected to Lorenzo within a minute who was about to go ...

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614 0 1

Latest Reply: mitsmith_apc

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Anonymous user

SU2200RMXL3U/SU3000RMXL3U with SUA48RMXLBP3U batt. pack?

hey guys, is it at all possible to use the SUA48RMXLBP3U on an older SU2200RMXL3U/SU3000RMXL3U UPS unit? if not, how come and is there a work around? thank you for the help! cheers

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913 0 4

Latest Reply: MarkC_apc

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BillP

Battery Question

Hi, To replace an SMT3000 I destroyed, I recently purchased an SMT2200 manufactured back in Feb of 2013. The unit was new, in it's original packaging, etc. I unwrapped the unit, installed an AP9630, ...

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1437 0 7

Latest Reply: BillP

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BillP

Smart-UPS X 1500 powered off

One of our clients had an issue this morning where 2 of their Smart UPS 1500's were off. He says the load was reading 0% and the battery was reading 100%, and he had to power them back on manually. L...

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2448 0 12

Latest Reply: BillP

Solved

Anonymous user

Symmetra RM 6000 -- Am I on bypass or not?

I have a (very) remote Symmetra RM 6000 with a single battery installed (don't laugh, it's what the client provisioned.) The web card was reporting two issues: first it was reporting a faulty battery a...

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3231 0 7

Latest Reply: BillP

Solved

Anonymous user

Low runtime remaining on SMART-UPS RT 3000 XL

Hello, we had a power failure last week on our Smart UPS RT 3000 XL. We bought it on March 14 2013 (with network card AP9630). We have a low runtime remaining of 28min 17sec. Here are the other value g...

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2328 0 7

Latest Reply: BillP

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Anonymous user

Firmware for Smart-UPS 2200 RM?

Hi, I've searched the support site for firmware for our Smart-UPS 2200 RM, but I can't find it. This is the info I have: Model: Smart-UPS 2200 RM Serial Number: ********* (intentionally masked ou...

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3608 0 8

Latest Reply: Terry_Kennedy_apc

Solved

Anonymous user

SURT100XLI Fault and LED 3 and 4 illuminated

Hi, I have a SURT1000XLi which has gone into a fault state, dropping output power. The UPS will not power on, but when connected to mains power, the rear fan turns on, and after about 4 seconds it ill...

APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum

1493 0 1

Latest Reply: Anonymous user

Solved

Anonymous user

SMT1000I modbus

Hello, i have ups smt1000i (ID=17) how can I enable modbus? FW 7 Tried serial port and usb cable. Without success.

APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum

1600 0 3

Latest Reply: voidstar_apc

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