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APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

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APC UPS Data Center & Enterprise Solutions Forum

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TUDD
TUDD

Smart-UPS SRT 5000 (ID1013) FW Update from 15.0 to 15.3 refused

Hello, my UPS device seems to be bricked. Update with Firmware Upgrade Wizard 4.3.8 using USB don't work. Update with Firmware Upgrade Wizard 4.3.8 using COM1 don't work. Update with Network Manageme...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
498 0 5
Latest Reply: Teken

Solved
Anonymous user
Anonymous user

Connection to serial port via USB-serial adapter

Hi, I regularly use a laptop to configure several APC smart-UPS via command line and putty. Up until a week ago the laptop was windows 7 starter edition. I have since wiped this and put Windows 7 Enter...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
62473 0 12
Latest Reply: collinskawanga

rubeel
rubeel

Lost with Firmware Upgrade

We have quite a few AP8867. I think i installed the wrong firmware on few of them. the reason i say wrong firmware because it states on top UPS Network Management Card 2, while i dont have a UPS but i...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
338 0 1
Latest Reply: Teken

lawrenceaqui
lawrenceaqui

Dashboard SmartConnect monitoring

Our business currently utilizes over 20+ APC UPS devices across various models throughout the country. I would like to confirm whether the monitoring dashboard is capable of supporting all models equi...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
176 0 1
Latest Reply: Teken

dakotawallender
/html/rank_icons/Ensign.png dakotawallender

Symmetra PX display gets all wonky when the load is turned on.

Have a 20kw Symmetra PX, the display and menus work ok if the UPS output is off, but once you turn the output on the display acts like its not its not receiving data and is very slow. The load and ba...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
348 0 1
Latest Reply: dakotawallender

Ebarrios08
Ebarrios08

implement https

I want to swap the Network card to HTTPS but when I do it. I can't connect with browser. I did some research and they talk about creating an SSL certificate for each APC and implementing it. Does the N...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
150 0 1
Latest Reply: Teken

HCSINFO
HCSINFO

SMC1500I-2UC - Erreur b.04

Bonjour à tous, Je me permets de poster ici car depuis quelques jours, l'UPS indique le message d'erreur b.04 et bien évidemment il n'est pas possible de le bypasser. Les batteries ont été remplacées l...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
206 0 1
Latest Reply: Teken

Solved
Mensch22
Mensch22

SMX1500RM2U - Attempting firmware update but missing ID

I purchased a used SMX1500RM2U and I'm trying to update the firmware to the latest supported release. When I am trying to fine the correct firmware it talks about a UPS ID. When I go to the about scr...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
354 0 3
Latest Reply: Teken

jlschroeder
jlschroeder

Help finding replacement batteries

APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
255 0 1
Latest Reply: Teken

ilya_kudryavtsev
ilya_kudryavtsev

APDU9981EU3 email sending failed with SSL/465

We hav ean APDU9981EU, AOS version 1.3.2.3. When TLS and port 25/587 used outgoing mail works as expected. If we switch to SSL port 465 it stops to work. attached example of configuration and testing e...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
140 0 0

2025-08-18

Securifroce
Securifroce

Poduct Key & Id required

hello, we could not find QR code or product key for our ups . can i get one?
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
157 0 1
Latest Reply: Teken

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