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APC UPS Data Center & Enterprise Solutions Forum

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APC UPS Data Center & Enterprise Solutions Forum

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Anonymous user
Anonymous user

SMT1500RM2U firmware upgrade failed. Bricked?

I started a firmware upgrade from here and my SMT1500RM2U has a AP9630 installed (sumx v6.4.6). Disabled power output to the outlets, and started the upgrade with ID18. Let it sit for an hour and a hal...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
2440 0 6
Latest Reply: variousplaces

channel-two
Crewman channel-two

AP9212 MasterSwitch Firmware Repository?

Hi, I am looking for aos303.bin and ms220.bin so that I can re-flash an AP9212 with AP9606 card. None of the links to firmware that I can find work any more. Can anyone point me to a currently working ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
862 1 1
Latest Reply: VincentDuvernet

WyattDog
WyattDog

Windows Surface hub APC BMS Communication alert.

Hi, I have a windows surface hub who's battery does not seem to work. When turning it on it does seem to have an error code, OFF RED OFF OFF OFF, which, according to the documentation is BMS Communicat...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
165 0 0

2025-08-22

Solved
Anonymous user
Anonymous user

Powerchute can't find my UPS

Here is a Smart UPS SUA1000RMI2U which is connected with a USB cable to our server (Windows Server 2003 SBS SP2). I just installed "PowerChute Business Edition 5 Node v9.0.1" on this server (and instal...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
15862 0 17
Latest Reply: Ahmed-akad

Roger.Wakefield
Roger.Wakefield

Unable to Factory reset SUA2200RMXL

Hello Everyone, We found a SUA2200rmxl in one of our warehouse storage rooms. We are in the process of trying to factory reset the device, as we do not know the user/pass. We have tried factory reset...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
273 0 1
Latest Reply: Teken

Kirk-D
Kirk-D

MFA - SmartConnect Account Ownership Transfer?

With the recent requirement for MFA on a SmartConnect account, you're now forced to have the Company's Account Owner tied to a non-sharable account. This account owner can share devices to other IT T...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
192 0 0

2025-08-22

lblizzard
lblizzard

smartconnect subscription plans

i have several APC's on the basic plan and would like to purchase a plan for all of them at once. it appears i can only purchase one plan/APC at a time. How do i add more than 1 APC unit to my "cart"
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
318 0 1
Latest Reply: BillP

alsimpson
alsimpson

APDU1335T and APDU1335TH not detected on APDU11452MO

Connected APDU1335T and APDU1335TH to an APDU11452MO but they do not seem to be detected. Tried connecting to both the link and sensor ports on the PDU as well as rebooting the PDU from the CLI. Sensor...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
195 0 0

2025-08-21

TUDD
TUDD

Smart-UPS SRT 5000 (ID1013) FW Update from 15.0 to 15.3 refused

Hello, my UPS device seems to be bricked. Update with Firmware Upgrade Wizard 4.3.8 using USB don't work. Update with Firmware Upgrade Wizard 4.3.8 using COM1 don't work. Update with Network Manageme...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
533 0 5
Latest Reply: Teken

Solved
Anonymous user
Anonymous user

Connection to serial port via USB-serial adapter

Hi, I regularly use a laptop to configure several APC smart-UPS via command line and putty. Up until a week ago the laptop was windows 7 starter edition. I have since wiped this and put Windows 7 Enter...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
62844 0 12
Latest Reply: collinskawanga

rubeel
rubeel

Lost with Firmware Upgrade

We have quite a few AP8867. I think i installed the wrong firmware on few of them. the reason i say wrong firmware because it states on top UPS Network Management Card 2, while i dont have a UPS but i...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
354 0 1
Latest Reply: Teken

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