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APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

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APC UPS Data Center & Enterprise Solutions Forum

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MorneMeintjes
/html/rank_icons/Ensign.png MorneMeintjes

PDPM277H Total Usage

Good Morning My client now require total power usage to be read from their PDPM277H. There is obviously from what I can see different FW on these units. It may also just be a setup issue. The Bel...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
157 0 0

2025-08-12

AMS1
AMS1

Using SNMP, how can one reset 'upsAdvInputLineFailCause'

Hi, Our APC unit is periodically performing a self-test. Our monitoring software is interpreting this as a power failure and reports it. Does the upsAdvInputLineFailCause ever get cleared? I'd like...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
107 0 0

2025-08-11

jfpeguet
jfpeguet

Upgrade to last version for RDPU AP7853

Dear support, I ‘d like to upgrade this model : RDPU AP7853. Currently version is this one: The last version has been downloaded : apc_hw02_aos394_rpdu_393 Unfortunately upgrade fails : And...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
134 0 0

2025-08-11

Solved
CHMapc
CHMapc

UPS load capacity percentage vs apparent power output

Hello, Last week we had an increase in power usage that caused some of our UPSs to alarm due to overload. After checking the graphs for load percentage and also the VA output value there seemed to be...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
457 0 4
Latest Reply: Teken

wasabi
/html/rank_icons/Lieutenant_JG.png wasabi /html/rank_icons/SE-Employee.png

APC USB Wi-Fi Device (AP9834)

I can see we have had this SKU: AP9834, however, it is showing Discontinued on: Mar 31, 2025, unsure if still available.https://www.apc.com/us/en/product/AP9834/apc-usb-wifi-device/ Question is:1. Is t...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
230 0 1
Latest Reply: Teken

A360
A360

Firmware update on Smart Connect UPS via IT Expert

Is there really no way to update the firmware on these devices via IT Expert? If so, what a waste for the IT Expert license and these devices. It's ridiculous that an ethernet connected device can be...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
249 0 3
Latest Reply: Teken

S_S_2025
S_S_2025

Need to correct date on an SMT2200C

When I first turned on a new APC Smart-UPS SMT2200C, I was prompted to go through the setup wizard. One of the prompts asked for the current date. Due to a keypress error, I chose a date that was sever...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
215 0 3
Latest Reply: Teken

TMerced
TMerced

ACRD100

I have several ACRD100 around the US. With firmware Network Management Card AOS v3.9.2ACRP-TK APP v3.7.6 When we connect to the unit via the web, there are no errors. However, EcoStruxure IT notified...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
140 0 1
Latest Reply: Ben_Gregory

LarryK
/html/rank_icons/LtCommander.png LarryK

What are the benefits of an NMC3 Support Contract?

According to the APC FAQ issued in May 2023, those benefits include the following: The NMC3 Support Contract includes ongoing access to new features, feature enhancements and security updates. The ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1648 0 4
Latest Reply: LarryK

Djripper666
/html/rank_icons/Ensign.png Djripper666

SRT10KRMXLI - Connect Battery

Hello,I have the error coming up as "Connect Battery Backup Not Available". I had the same model but the 8k was working fine batteries are new Connections seem fine all was working. I upgraded to the 1...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
4226 1 17
Latest Reply: Teken

mtorres
/html/rank_icons/Crewman.png mtorres

Missing Application module sumx bin file on AP9630

I am trying to get an older UPS working again. I can connect to it via SSH, but HTTP and HTTPS are not working. I see that it is missing the Application Module bin file (aka apc_hw05_sumx_###.bin) an...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
3927 1 13
Latest Reply: unreadrecoup8

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