Standard delivery time for warranty parts

[JuergenB]

How long is the usual delivery time for a replacement battery for
APC SmartUPS 3000 products that are still under warranty?

APC does not appear to have any spare parts in stock for the low-cost series?

Are Eaton's products or services better positioned in this regard?

Are there any reports on the delivery of spare parts during the warranty period?

[Teken]

Unless you have maintenance agreement that calls out the SLA.

There isn’t a public facing turn around time from the time of submission vs receipt of the part.

It depends highly upon what the item is say a RBC vs a RMA for an entire UPS. Accessories such as cables, rails, sensors, vary greatly based on availability and shipping location.

What exactly are you looking for?!? If it’s a RBC you can order one from any online authorized reseller.

It makes a lot more sense financially and logistically to rebuild the RBC with quality HR cells which assures (Just in time) use and deployment.

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