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APC UPS Data Center & Enterprise Solutions Forum

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APC UPS Data Center & Enterprise Solutions Forum

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Roger.Wakefield
Roger.Wakefield

Unable to Factory reset SUA2200RMXL

Hello Everyone, We found a SUA2200rmxl in one of our warehouse storage rooms. We are in the process of trying to factory reset the device, as we do not know the user/pass. We have tried factory reset...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
158 0 1
Latest Reply: Teken

Kirk-D
Kirk-D

MFA - SmartConnect Account Ownership Transfer?

With the recent requirement for MFA on a SmartConnect account, you're now forced to have the Company's Account Owner tied to a non-sharable account. This account owner can share devices to other IT T...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
106 0 0

2025-08-22

lblizzard
lblizzard

smartconnect subscription plans

i have several APC's on the basic plan and would like to purchase a plan for all of them at once. it appears i can only purchase one plan/APC at a time. How do i add more than 1 APC unit to my "cart"
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
160 0 1
Latest Reply: BillP

alsimpson
alsimpson

APDU1335T and APDU1335TH not detected on APDU11452MO

Connected APDU1335T and APDU1335TH to an APDU11452MO but they do not seem to be detected. Tried connecting to both the link and sensor ports on the PDU as well as rebooting the PDU from the CLI. Sensor...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
123 0 0

2025-08-21

TUDD
TUDD

Smart-UPS SRT 5000 (ID1013) FW Update from 15.0 to 15.3 refused

Hello, my UPS device seems to be bricked. Update with Firmware Upgrade Wizard 4.3.8 using USB don't work. Update with Firmware Upgrade Wizard 4.3.8 using COM1 don't work. Update with Network Manageme...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
326 0 5
Latest Reply: Teken

Solved
Anonymous user
Anonymous user

Connection to serial port via USB-serial adapter

Hi, I regularly use a laptop to configure several APC smart-UPS via command line and putty. Up until a week ago the laptop was windows 7 starter edition. I have since wiped this and put Windows 7 Enter...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
59918 0 12
Latest Reply: collinskawanga

rubeel
rubeel

Lost with Firmware Upgrade

We have quite a few AP8867. I think i installed the wrong firmware on few of them. the reason i say wrong firmware because it states on top UPS Network Management Card 2, while i dont have a UPS but i...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
223 0 1
Latest Reply: Teken

lawrenceaqui
lawrenceaqui

Dashboard SmartConnect monitoring

Our business currently utilizes over 20+ APC UPS devices across various models throughout the country. I would like to confirm whether the monitoring dashboard is capable of supporting all models equi...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
109 0 1
Latest Reply: Teken

dakotawallender
/html/rank_icons/Ensign.png dakotawallender

Symmetra PX display gets all wonky when the load is turned on.

Have a 20kw Symmetra PX, the display and menus work ok if the UPS output is off, but once you turn the output on the display acts like its not its not receiving data and is very slow. The load and ba...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
230 0 1
Latest Reply: dakotawallender

Ebarrios08
Ebarrios08

implement https

I want to swap the Network card to HTTPS but when I do it. I can't connect with browser. I did some research and they talk about creating an SSL certificate for each APC and implementing it. Does the N...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
108 0 1
Latest Reply: Teken

HCSINFO
HCSINFO

SMC1500I-2UC - Erreur b.04

Bonjour à tous, Je me permets de poster ici car depuis quelques jours, l'UPS indique le message d'erreur b.04 et bien évidemment il n'est pas possible de le bypasser. Les batteries ont été remplacées l...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
137 0 1
Latest Reply: Teken

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