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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Solved
Sanjeet_Sahota
Lt. Commander Sanjeet_Sahota Lt. Commander

Firmware Version V4.6.0 Now Available for ION9000, PM8000, and ION7400

Introducing the latest release of firmware version 4.6.0 for the PowerLogic™ Advanced Meters. This update brings several significant enhancements to improve functionality and security. Here are the top...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3909 4 15
Latest Reply: Charles_Murison

Solved
sesa351067_brid
Lt. Commander sesa351067_brid Lt. Commander

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2949 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Ensign Maaz Ensign

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3048 2 0

2022-10-13

Solved
sesa351067_brid
Lt. Commander sesa351067_brid Lt. Commander

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3242 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Ensign Maaz Ensign

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5047 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Lt. Commander Sanjeet_Sahota Lt. Commander

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
7198 3 1
Latest Reply: Charles_Murison

Solved
Miyai
Lieutenant Miyai

【PM8000】Duration of the ITI curve

Hello, What is the basis for the duration used for the PM8000's ITI curve? I checked the waveform and the duration of sag was 16msec.However, in the ITI curve, it is described in 30 msec. Frequency: 50...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3036 0 6
Latest Reply: Miyai

Solved
Tomohiro-Okada
Lieutenant Tomohiro-Okada

The timing of NTP synchronization of the ION meters.

Hi I have two questions about time synchronization of ION9000. I did time synchronization settings of the ION9000 meter(sync with NTP server via Ethernet.)and the time synchronization worked well. The...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3806 0 7
Latest Reply: Charles_Murison

Solved
Anonymous user
Anonymous user

Net metering in California question

Hi all, We are debating between a few solar companies; one that would give a 9.6 kW system and one that would give a 6kW system. We might grow into a 9.6kW system, but can't use that much now. My quest...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1027 0 1
Latest Reply: DanL

Solved
Miyai
Lieutenant Miyai

【PM8000】Frequency of synchronization with NTP server

Hello, I set the sync interval with the NTP server to "1 day".However, in reality, synchronization with the NTP server is performed quite often.Do you know why this happens? The event is occurring on m...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2014 0 1
Latest Reply: DanL

Solved
Anonymous user
Anonymous user

Logical Device to Physical Device

I have an integration gateway that receives obtains several data streams on meters in a totally different system. From this one physical gateway which I have in PME, I have created several logical met...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1810 1 1
Latest Reply: Charles_Murison

Solved
Windsor
Lt. Commander Windsor Lt. Commander

Modbus Register for Power Factor in PM8240

The register map for PM8000 seems to have a single register for reading Power Factor Total (3150). Is this value in IEEE or IEC format?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1638 0 2
Latest Reply: Windsor

Arunprasad
Lt. Commander Arunprasad Lt. Commander

How to contact "Customer Care Center" (Support Center)in your Locatio...

Hello Everyone, Here below attached the link, where you will be able to contact the Support Center in your Location. Please use this below link to contact your local country "CCC " through phone or t...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2139 3 0

2022-06-28

Solved
caimin_pan
Lieutenant JG caimin_pan Lieutenant JG

Application value of disturbance direction detection(DDD) technology i...

This case is a semiconductor customer in China. The 10kV power quality meter ION7650 recorded more than ten irregular voltage sag and swell alarm signals from Nov 19 to Dec 3,2019. According to the ala...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1515 1 1
Latest Reply: Charles_Murison

Solved
Anonymous user
Anonymous user

Change IP Adress EGX 100

I have an EGX 100 for which I need to acces somehow the configuration menu.In the past I accesed the menu through the default IP adress 169.254.0.10 but I changed it to 127.0.0.1 and now in the browse...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2677 0 4
Latest Reply: Charles_Murison

Solved
K_Lynx
K_Lynx

PowerTag to KNX

Is it possible to connect or somehow send information from PowerTag Link to spaceLYnk logic controller (KNX)?I want to see information from my PowerTags to KNX (visualization).
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1661 2 1
Latest Reply: Patricia_LAUBIE

Solved
Miyai
Lieutenant Miyai

Cannot open PM5560 webpage

Hello, How do I unlock the PM5560 webpage after 5 or more failed login attempts? I updated the firmware of PM5560 from 2.8.3 to 4.1.8, but I am having trouble opening the webpage. Best regards,Miyai
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2266 0 2
Latest Reply: Miyai

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