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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
973 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5067 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4344 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4936 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6721 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8813 3 1
Latest Reply: Charles_Murison

Solved
Samart_Ploypradab
Samart_Ploypradab Contributor

Configuring PM2200 for PT 600V/400V above Default Selection

How do I configure the PM2200/PM5000 when the customer is using PT (Potential Transformer) with a voltage rating of 600V/400V, which is higher than the default selection of (>120V)?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
988 0 1
Latest Reply: Charles_Murison

Solved
Stuart_Cheng
Stuart_Cheng Contributor

How to generate PQ report on ION meter webpage

Hi All, Would like to know how to generate the PQ reports on ION meter webpage? From the description in the catalog, it seems that ION meter webpage can directly generate PQ-relevant reports. Howev...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1811 0 4
Latest Reply: Charles_Murison

Stuart_Cheng
Stuart_Cheng Contributor

Measurement stability declaration for power meter

Hi All, I received some inquiries about calibration-free statements of our power meter. Since all of these statements are self-declarations, my customer is doubtful about this. Wondering any idea ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1274 0 0

2023-11-02

Solved
Anuradha
Anuradha

PM2120 Peak demand

Is it feasible to reset peak demand values on a PM2120 power meter through Modbus commands?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3977 0 9
Latest Reply: Robert_Lee

ajith_iqsystems
ajith_iqsystems

Dynamic energy consumption calculation with variable billing rates usi...

Is it possible to create a software program using the Power Monitoring Expert software that computes energy consumption when either the generator power or the main line is utilized, leveraging a single...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1843 0 4
Latest Reply: ajith_iqsystems

Solved
geir_eas_no_bfo
geir_eas_no_bfo

Trend in webpage ION9000

Hi, A customer need to se live trends in the ION9000T. Why is there only hours/days/weeks/months in the Monitoring Page?? For a premium product like this, we expect more right? Is there a way to edit...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
914 0 1
Latest Reply: Charles_Murison

Solved
GerardoNegrete
GerardoNegrete

Error boot ION9000

Hello. A customer asked us to upgrade firmware in an ION9000 to improve its security. But when the firmware download finalized and started to download the framework file. ION Setup showed several attem...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4168 0 7
Latest Reply: Charles_Murison

Solved
lsubillaga
lsubillaga

Connect ION 8650 via serial port to PME

Hello to everyone, I have a case of two meters ION 8650 that are having communications troubles with the Ethernet port. The two devices are connected to different ports of the same unmanaged switch. ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6194 0 9
Latest Reply: Charles_Murison

Solved
swil
swil

PM5560 - reasons for disconnection from Ethernet network

Hi, A method to stop random Ethernet Power meters in an Ethernet meter string from disconnecting from the network is sought. Between the roof of a building and the basement is 13-off PM5560 meters, co...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3968 0 6
Latest Reply: rtascon

Solved
Mohamed.ElShazly
Mohamed.ElShazly

ION7550 reading measurements from another ION7650

Can measurements from two ION7550 meters be combined and displayed on a third ION7550 meter screen, even if the meters are not connected to a PME system?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1809 0 5
Latest Reply: Charles_Murison

Solved
michael_luczak
michael_luczak Explorer

Building power outage "alarm" from a meter

Hi all, I am working with one of my customers and they recently asked about monitoring the state of power for a building with an existing power meter for said building. They have over 100 buildings...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3246 0 4
Latest Reply: michael_luczak

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