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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Sanjeet_Sahota
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Firmware Version V4.6.0 Now Available for ION9000, PM8000, and ION7400

Introducing the latest release of firmware version 4.6.0 for the PowerLogic™ Advanced Meters. This update brings several significant enhancements to improve functionality and security. Here are the top...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3127 4 13
Latest Reply: Charles_Murison

Solved
sesa351067_brid
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New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2633 5 5
Latest Reply: Romain_Polette

Informational
Maaz
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Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2880 2 0

2022-10-13

Solved
sesa351067_brid
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Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2978 1 3
Latest Reply: Charles_Murison

Solved
Maaz
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PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4808 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
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ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6989 3 1
Latest Reply: Charles_Murison

Solved
searventz
searventz

how to retrieve load profile data to the database

I have a PowerlogicION8600, I use ION to retrieve load profile data on a report that is exported to CSV. Then I have a need to save it to a database. How do I retrieve load profile data, especially "kw...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1160 0 5
Latest Reply: Charles_Murison

Solved
Patrick_Grehan
Patrick_Grehan

PowerTag A9MEM1570

Hi all, Is it possible to use A9MEM1570 (3P + N) as a substitute for A9MEM15703 (3P) with neutral not connected? - Any feedback is appreciated. Thanks.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1126 0 5
Latest Reply: Patrick_Grehan

Solved
Andrew08
Andrew08

pm5760 can't log any alarm

I have a pm5760 after firmware update, it refuse to log any alarm, no sag, no swell, over frequency, under frequency, nothing, it is empty, I have tried to enable it using ION Setup and ExoStructure, a...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
623 0 1
Latest Reply: Charles_Murison

Solved
MahmoudSayed
MahmoudSayed /html/rank_icons/SE-Employee.png

ION meters Energy Roll-over

I have followed up the energy roll-over on ION meters.according to the following subject: Increasing the energy roll-over threshold from default value on ION meters | Schneider Electric USA (se.com) Th...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
866 0 1
Latest Reply: Charles_Murison

Solved
Stuart_Cheng
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PM5760 harmonic data logging

Hi All I am trying to configure data logging for PM5760 but noticed that there is no option for harmonic data. Since PM5760 does support harmonic measurement, wondering how to set up the meter for ha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
716 0 2
Latest Reply: Stuart_Cheng

Solved
user4567
user4567

PM5500 Issue

I have a PM5560 meter, and when I power it on, it only shows the Schneider logo without displaying any other parameters. The screen remains unchanged, and while the LED light at the bottom is on, it's ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1064 0 3
Latest Reply: Jesus_Diaz

Informational
Swapnil
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How to connect EASY logic APF, EPO wiring in single-wall mount unit an...

Hello everyone, I trust you're all familiar with Schneider's active harmonic filter series, Easy Logic APF. This post aims to provide insights into the Easy Logic APF (Active Harmonic Filter) EPO wirin...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
461 2 0

2024-10-18

Solved
Miyai
/html/rank_icons/Lieutenant.png Miyai

【PM5500】How to change the number of digits in measured values.

Hello, Is it possible to change the number of decimal places in measured values such as power in the PM5500? With PM8000, the following changes could be made.I am looking for if this same setting c...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
579 0 1
Latest Reply: Jesus_Diaz

Solved
BZsala
/html/rank_icons/Ensign.png BZsala

PM5320 Total Power Factor displayed wrong

We have a PM5320 and the total power factor is displayed incorrectly. Please help what to do.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1761 0 8
Latest Reply: BZsala

Solved
JayangaDivya
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Power Meters selection

what are available basic energy meters for following category? 3 Phase Direct type Dual source direct type Door mounted type (LED) Door mounted type (LCD) ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
825 0 1
Latest Reply: Charles_Murison

Solved
APCuser07
APCuser07

AP7801B Older Firmware

Hello. The existing firmware available on the software section of the AP7801B PDU contains corrupted files or firmware that is not compatible with the PDU. During an update process the files fail to up...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
674 0 1
Latest Reply: Mehran_Mehrnia

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