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EcoStruxure Energy Hub

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Announcements & Events

Exciting Updates from Energy Hub!

We're constantly enhancing your experience with regular "minor releases" every 2-3 weeks, and are pleased to announce our latest "Major Release" on October 31, 2024, packed with significant new features, enhancements, and commercial updates.

New Features and Capabilities:

  1. Facility Expert Small Business Substitution
  2. New BETA Mobile User Experience
  3. FE Energy/Operation Substitution and Migration
  4. Multi-Tariff Energy Rates and Energy Cost Analysis
  5. Alarm Improvements

We also introduced some exciting new capabilities for managing subscriptions in-app in July. We invite you to consult our documentation to learn more!

For detailed insights, consult the Energy Hub What’s New and get ready to explore the features now available! Stay tuned for an internal open-line webinar following the release for in-depth details and demonstrations.

EcoStruxure Energy Hub

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Mathew_Losey
Lt. Commander Mathew_Losey Lt. Commander

WELCOME and GET STARTED to EcoStruxure Energy Hub User Group FORUM!

Welcome, dear members, to EcoStruxure Energy Hub Forum! This Forum is the place to find all needed support to use your EcoStruxure Energy Hub Software. Ask your own specific use questions and get Ex...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1331 1 0

2022-05-04

Mathew_Losey
Lt. Commander Mathew_Losey Lt. Commander

3rd Party Devices with EcoStruxure Energy Hub and EcoStruxure Panel Se...

This is a knowledge base post to share a summary on integrating third party, non-Schneider Electric energy, water or gas meters with EcoStruxure Energy Hub using custom models for EcoStruxure Panel Ser...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
10654 6 0

2023-12-15

Thierry_Baudard
Commander Thierry_Baudard Commander

EcoStruxure Energy Hub Video (Dec23)

Hello EEH community, This EEH video to showcase features and gadget in the current version (16Nov23) EEH Dec23 video
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1138 2 0

2023-12-12

Solved
CibellyCouto
Crewman CibellyCouto Crewman

Problems configuring the Site and dragging items

Hi, I'm trying to connect Power Monitoring Expert (PME) with EEH, but I'm having trouble configuring my Site. I can't drag any equipment, panelboard... nothing into any view. I mainly need to configure...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1565 0 2
Latest Reply: Mathew_Losey

Solved
wasabi
Lieutenant JG wasabi Lieutenant JG

Unable to add PAS600 to EEH

Hi team, I am experiencing issues when trying to add PAS600 to an account using the PAS serial number. it is saying "Lookup could not find a connected gateway or equipment." The PAS600 is connected...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
2076 0 4
Latest Reply: EduardoFainblum

Solved
DeanZouganelis
Ensign DeanZouganelis Ensign

Performance Issues

Hi team, Has anybody experienced performance issues on Energy Hub over the last few days? I've noticed that it has been extremely laggy and it has dropped out for me a couple of times when configuring ...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1715 0 3
Latest Reply: EduardoFainblum

aandreou
Crewman aandreou Crewman

Energy Hub & PM1000 supported device

Hello all, One of our customers have some power meters from PM1000 series & Facility Expert. We would like to migrate to Energy Hub, but as I can see from the supported devices list, PM1000 is no...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
872 0 0

2023-09-12

james-wood-tel
Crewman james-wood-tel Crewman

Negative Energy Values from a Meter

Hi, We've finally got our subscription connected to EH but we have noticed we are getting negative values from one of the Main Incomers. Pretty sure the Meter is set up the wrong way round but we've n...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1014 0 1
Latest Reply: Mathew_Losey

waqas.ahmad
Crewman waqas.ahmad Crewman

Data Storage on PAS600 and PAS800

Hi Experts, Just wondering, can either PAS600 AND PAS800 store the data? My understanding is that the data gets stored in cloud. Is it correct? @DeanZouganelis @Irene93
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1991 0 3
Latest Reply: Thierry_Baudard

Thierry_Baudard
Commander Thierry_Baudard Commander

BMS

transfered to Energy Servers and Gateway forum (more relevant forum for the question)
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
825 0 0

2023-07-02

Mathew_Losey
Lt. Commander Mathew_Losey Lt. Commander

UPDATED - Energy Hub Service Notice – June 27, 2023

June 30, 2023 Update :As of 05:24 UTC June 30, the issue preventing data from being received has been fixed. There is a backlog of data in the system which may take some time to be processed, however w...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
832 0 0

2023-06-28

Solved
Anonymous user
Anonymous user

Integrate 3rd Party meters

Hi team,In my site we mostly have schneider meters and those were easy to add into the Site server and are showing in the web. However I have also a few 3rd party devices like Eaton PXM2260 and Janitza...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
2924 0 6
Latest Reply: Mathew_Losey

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