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Sustainability
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EcoStruxure Energy Hub

This forum is dedicated to supporting EcoStruxure Energy Hub service providers and partners with system implementation, reporting skills growth, and in demonstrating profitable improvements in monitored sites. Ask questions, get expert answers and the latest offer news, provide feedback and share community experience and knowledge!

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Announcements & Events

Exciting Updates from Energy Hub!

We're constantly enhancing your experience with regular "minor releases" every 2-3 weeks, and are pleased to announce our latest "Major Release" on October 31, 2024, packed with significant new features, enhancements, and commercial updates.

New Features and Capabilities:

  1. Facility Expert Small Business Substitution
  2. New BETA Mobile User Experience
  3. FE Energy/Operation Substitution and Migration
  4. Multi-Tariff Energy Rates and Energy Cost Analysis
  5. Alarm Improvements

We also introduced some exciting new capabilities for managing subscriptions in-app in July. We invite you to consult our documentation to learn more!

For detailed insights, consult the Energy Hub What’s New and get ready to explore the features now available! Stay tuned for an internal open-line webinar following the release for in-depth details and demonstrations.

EcoStruxure Energy Hub

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Mathew_Losey
/html/rank_icons/LtCommander.png Mathew_Losey /html/rank_icons/SE-Employee.png

WELCOME and GET STARTED to EcoStruxure Energy Hub User Group FORUM!

Welcome, dear members, to EcoStruxure Energy Hub Forum! This Forum is the place to find all needed support to use your EcoStruxure Energy Hub Software. Ask your own specific use questions and get Ex...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1236 1 0

2022-05-04

Solved
DeanZouganelis
/html/rank_icons/Ensign.png DeanZouganelis /html/rank_icons/SE-Employee.png

Performance Issues

Hi team, Has anybody experienced performance issues on Energy Hub over the last few days? I've noticed that it has been extremely laggy and it has dropped out for me a couple of times when configuring ...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1430 0 3
Latest Reply: EduardoFainblum

aandreou
/html/rank_icons/Crewman.png aandreou /html/rank_icons/SE-Employee.png

Energy Hub & PM1000 supported device

Hello all, One of our customers have some power meters from PM1000 series & Facility Expert. We would like to migrate to Energy Hub, but as I can see from the supported devices list, PM1000 is no...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
800 0 0

2023-09-12

james-wood-tel
/html/rank_icons/Crewman.png james-wood-tel /html/rank_icons/SE-Employee.png

Negative Energy Values from a Meter

Hi, We've finally got our subscription connected to EH but we have noticed we are getting negative values from one of the Main Incomers. Pretty sure the Meter is set up the wrong way round but we've n...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
929 0 1
Latest Reply: Mathew_Losey

waqas.ahmad
/html/rank_icons/Crewman.png waqas.ahmad /html/rank_icons/SE-Employee.png

Data Storage on PAS600 and PAS800

Hi Experts, Just wondering, can either PAS600 AND PAS800 store the data? My understanding is that the data gets stored in cloud. Is it correct? @DeanZouganelis @Irene93
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1854 0 3
Latest Reply: Thierry_Baudard

Thierry_Baudard
/html/rank_icons/Commander.png Thierry_Baudard /html/rank_icons/SE-Employee.png

BMS

transfered to Energy Servers and Gateway forum (more relevant forum for the question)
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
755 0 0

2023-07-02

Mathew_Losey
/html/rank_icons/LtCommander.png Mathew_Losey /html/rank_icons/SE-Employee.png

UPDATED - Energy Hub Service Notice – June 27, 2023

June 30, 2023 Update :As of 05:24 UTC June 30, the issue preventing data from being received has been fixed. There is a backlog of data in the system which may take some time to be processed, however w...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
755 0 0

2023-06-28

Solved
Anonymous user
Anonymous user

Integrate 3rd Party meters

Hi team,In my site we mostly have schneider meters and those were easy to add into the Site server and are showing in the web. However I have also a few 3rd party devices like Eaton PXM2260 and Janitza...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
2648 0 6
Latest Reply: Mathew_Losey

Solved
DeanZouganelis
/html/rank_icons/Ensign.png DeanZouganelis /html/rank_icons/SE-Employee.png

PM8000 Device Support

Hi team, I have seen that to connect PM8000 meters to EEH it is recommended to connect through a site server gateway. I also saw that while not recommended it can be done through a PAS600/800 with limi...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1216 0 1
Latest Reply: Calvin_HopWo

Solved
Jean_Trial
/html/rank_icons/Crewman.png Jean_Trial

Device support

Hi there, I'm looking for a list of devices that are supported by Energy Hub. Is it the same as the Panel Server gateway? Cheers Jean
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1129 0 1
Latest Reply: Mathew_Losey

Solved
MathieuHermann
/html/rank_icons/Crewman.png MathieuHermann

Client with existing PowerTags

Last year we installed PowerTag with Panel Server Universal gateway in 5 buildings. They are using the Panel Server webpages, but want to centralize the view across all sites. Is this possible with E...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
945 0 1
Latest Reply: Thierry_Baudard

Solved
Diego_Ramirez
/html/rank_icons/Ensign.png Diego_Ramirez

How many devices can I connect?

Hi, Does Energy Hub have a limit to how many sensors I can connect to the application? I am planning to use a PAS600. Could you please give me any guideline for sizing? Best regards DR
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1649 0 1
Latest Reply: Calvin_HopWo

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