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Sustainability
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EcoStruxure Energy Hub

This forum is dedicated to supporting EcoStruxure Energy Hub service providers and partners with system implementation, reporting skills growth, and in demonstrating profitable improvements in monitored sites. Ask questions, get expert answers and the latest offer news, provide feedback and share community experience and knowledge!

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Announcements & Events

Exciting Updates from Energy Hub!

We're constantly enhancing your experience with regular "minor releases" every 2-3 weeks, and are pleased to announce our latest "Major Release" on October 31, 2024, packed with significant new features, enhancements, and commercial updates.

New Features and Capabilities:

  1. Facility Expert Small Business Substitution
  2. New BETA Mobile User Experience
  3. FE Energy/Operation Substitution and Migration
  4. Multi-Tariff Energy Rates and Energy Cost Analysis
  5. Alarm Improvements

We also introduced some exciting new capabilities for managing subscriptions in-app in July. We invite you to consult our documentation to learn more!

For detailed insights, consult the Energy Hub What’s New and get ready to explore the features now available! Stay tuned for an internal open-line webinar following the release for in-depth details and demonstrations.

EcoStruxure Energy Hub

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Mathew_Losey
/html/rank_icons/LtCommander.png Mathew_Losey /html/rank_icons/SE-Employee.png

WELCOME and GET STARTED to EcoStruxure Energy Hub User Group FORUM!

Welcome, dear members, to EcoStruxure Energy Hub Forum! This Forum is the place to find all needed support to use your EcoStruxure Energy Hub Software. Ask your own specific use questions and get Ex...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1227 1 0

2022-05-04

Solved
emendoz7
/html/rank_icons/Crewman.png emendoz7 /html/rank_icons/SE-Employee.png

Connect BCPM to Site Server via RS-485

Hello, A customer is currently trying to connect (4)BCPM's daisy-chained via serial to a Site Server. 1. Is it possible to connect a BCPM as a downstream device on the Site Server? 2. The custome...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
899 0 1
Latest Reply: emendoz7

Solved
emendoz7
/html/rank_icons/Crewman.png emendoz7 /html/rank_icons/SE-Employee.png

EEH Allocated Demand Value Calculation

Hello Community, How the Tenant Billing report calculates the Allocated Demand Value from the PDF? On this example, EEH Records the Max Demand Value of the day 94.5 kW but the Allocated Demand Value ...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1257 0 4
Latest Reply: emendoz7

JamesCordovado
JamesCordovado /html/rank_icons/SE-Employee.png

Setting Alarm Thresholds in EDMA

Hi All, Now that alarming and data sampling are managed at the cloud level, how are EDMA alarming thresholds for alarms such as Overcurrent set? Also, is there a way to view the alarms available f...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
632 0 1
Latest Reply: Thierry_Baudard

Solved
JamesCordovado
JamesCordovado /html/rank_icons/SE-Employee.png

Changing EDMA alarms post comissioning

Hi All While assisting a customer with commissioning recently, I found that after commissioning the PAS600, I am unable to change the electrical alarms. See attached a screenshot of the alarms page i...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1123 0 2
Latest Reply: JamesCordovado

Solved
Ktushir
Ktushir

EcoXpert - Power Distribution Training Course Codes

Hi Everyone, Please share some codes if available. rgds
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
828 0 1
Latest Reply: Sreejith_KM

Mathew_Losey
/html/rank_icons/LtCommander.png Mathew_Losey /html/rank_icons/SE-Employee.png

Energy Hub API

3rd party systems such as BMS, business intel tools (e.g. Tableau/PowerBI) and billing systems to securely query data from Energy Hub through a GraphQL API interface. With these APIs, external appl...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1258 3 0

2023-12-20

Mathew_Losey
/html/rank_icons/LtCommander.png Mathew_Losey /html/rank_icons/SE-Employee.png

3rd Party Devices with EcoStruxure Energy Hub and EcoStruxure Panel Se...

This is a knowledge base post to share a summary on integrating third party, non-Schneider Electric energy, water or gas meters with EcoStruxure Energy Hub using custom models for EcoStruxure Panel Ser...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
10197 6 0

2023-12-15

Thierry_Baudard
/html/rank_icons/Commander.png Thierry_Baudard /html/rank_icons/SE-Employee.png

EcoStruxure Energy Hub Video (Dec23)

Hello EEH community, This EEH video to showcase features and gadget in the current version (16Nov23) EEH Dec23 video
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1019 2 0

2023-12-12

Solved
CibellyCouto
/html/rank_icons/Crewman.png CibellyCouto /html/rank_icons/SE-Employee.png

Problems configuring the Site and dragging items

Hi, I'm trying to connect Power Monitoring Expert (PME) with EEH, but I'm having trouble configuring my Site. I can't drag any equipment, panelboard... nothing into any view. I mainly need to configure...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1418 0 2
Latest Reply: Mathew_Losey

Solved
wasabi
/html/rank_icons/Lieutenant_JG.png wasabi /html/rank_icons/SE-Employee.png

Unable to add PAS600 to EEH

Hi team, I am experiencing issues when trying to add PAS600 to an account using the PAS serial number. it is saying "Lookup could not find a connected gateway or equipment." The PAS600 is connected...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1875 0 4
Latest Reply: EduardoFainblum

Solved
DeanZouganelis
/html/rank_icons/Ensign.png DeanZouganelis /html/rank_icons/SE-Employee.png

Performance Issues

Hi team, Has anybody experienced performance issues on Energy Hub over the last few days? I've noticed that it has been extremely laggy and it has dropped out for me a couple of times when configuring ...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1426 0 3
Latest Reply: EduardoFainblum

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