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We are currently experiencing a technical issue that is affecting the ability to create new posts. Our team is actively investigating the root cause and working to resolve it as quickly as possible. We apologize for the inconvenience and appreciate your patience.
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EcoStruxure Energy Hub

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Announcements & Events

Exciting Updates from Energy Hub!

We're constantly enhancing your experience with regular "minor releases" every 2-3 weeks, and are pleased to announce our latest "Major Release" on October 31, 2024, packed with significant new features, enhancements, and commercial updates.

New Features and Capabilities:

  1. Facility Expert Small Business Substitution
  2. New BETA Mobile User Experience
  3. FE Energy/Operation Substitution and Migration
  4. Multi-Tariff Energy Rates and Energy Cost Analysis
  5. Alarm Improvements

We also introduced some exciting new capabilities for managing subscriptions in-app in July. We invite you to consult our documentation to learn more!

For detailed insights, consult the Energy Hub What’s New and get ready to explore the features now available! Stay tuned for an internal open-line webinar following the release for in-depth details and demonstrations.

EcoStruxure Energy Hub

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Mathew_Losey
/html/rank_icons/LtCommander.png Mathew_Losey /html/rank_icons/SE-Employee.png

WELCOME and GET STARTED to EcoStruxure Energy Hub User Group FORUM!

Welcome, dear members, to EcoStruxure Energy Hub Forum! This Forum is the place to find all needed support to use your EcoStruxure Energy Hub Software. Ask your own specific use questions and get Ex...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1172 1 0

2022-05-04

Thierry_Baudard
/html/rank_icons/Commander.png Thierry_Baudard /html/rank_icons/SE-Employee.png

EcoStruxure Energy Hub Video (Dec23)

Hello EEH community, This EEH video to showcase features and gadget in the current version (16Nov23) EEH Dec23 video
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
967 2 0

2023-12-12

Solved
CibellyCouto
/html/rank_icons/Crewman.png CibellyCouto /html/rank_icons/SE-Employee.png

Problems configuring the Site and dragging items

Hi, I'm trying to connect Power Monitoring Expert (PME) with EEH, but I'm having trouble configuring my Site. I can't drag any equipment, panelboard... nothing into any view. I mainly need to configure...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1297 0 2
Latest Reply: Mathew_Losey

Solved
wasabi
/html/rank_icons/Lieutenant_JG.png wasabi /html/rank_icons/SE-Employee.png

Unable to add PAS600 to EEH

Hi team, I am experiencing issues when trying to add PAS600 to an account using the PAS serial number. it is saying "Lookup could not find a connected gateway or equipment." The PAS600 is connected...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1721 0 4
Latest Reply: EduardoFainblum

Solved
DeanZouganelis
/html/rank_icons/Crewman.png DeanZouganelis /html/rank_icons/SE-Employee.png

Performance Issues

Hi team, Has anybody experienced performance issues on Energy Hub over the last few days? I've noticed that it has been extremely laggy and it has dropped out for me a couple of times when configuring ...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1366 0 3
Latest Reply: EduardoFainblum

aandreou
/html/rank_icons/Crewman.png aandreou /html/rank_icons/SE-Employee.png

Energy Hub & PM1000 supported device

Hello all, One of our customers have some power meters from PM1000 series & Facility Expert. We would like to migrate to Energy Hub, but as I can see from the supported devices list, PM1000 is no...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
769 0 0

2023-09-12

james-wood-tel
/html/rank_icons/Crewman.png james-wood-tel /html/rank_icons/SE-Employee.png

Negative Energy Values from a Meter

Hi, We've finally got our subscription connected to EH but we have noticed we are getting negative values from one of the Main Incomers. Pretty sure the Meter is set up the wrong way round but we've n...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
882 0 1
Latest Reply: Mathew_Losey

DeanZouganelis
/html/rank_icons/Crewman.png DeanZouganelis /html/rank_icons/SE-Employee.png

Dual Circuit Meter Compatibility

Hi team, I've had a few people ask about whether dual circuit meters (Modbus) are compatible with EEH. The meter in question is the METSEEMD461R. Has this meter been tested with EEH? If it is compat...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1167 0 2
Latest Reply: Mathew_Losey

waqas.ahmad
/html/rank_icons/Crewman.png waqas.ahmad /html/rank_icons/SE-Employee.png

Data Storage on PAS600 and PAS800

Hi Experts, Just wondering, can either PAS600 AND PAS800 store the data? My understanding is that the data gets stored in cloud. Is it correct? @DeanZouganelis @Irene93
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1738 0 3
Latest Reply: Thierry_Baudard

Thierry_Baudard
/html/rank_icons/Commander.png Thierry_Baudard /html/rank_icons/SE-Employee.png

BMS

transfered to Energy Servers and Gateway forum (more relevant forum for the question)
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
712 0 0

2023-07-02

Mathew_Losey
/html/rank_icons/LtCommander.png Mathew_Losey /html/rank_icons/SE-Employee.png

UPDATED - Energy Hub Service Notice – June 27, 2023

June 30, 2023 Update :As of 05:24 UTC June 30, the issue preventing data from being received has been fixed. There is a backlog of data in the system which may take some time to be processed, however w...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
729 0 0

2023-06-28

Solved
Anonymous user
Anonymous user

Integrate 3rd Party meters

Hi team,In my site we mostly have schneider meters and those were easy to add into the Site server and are showing in the web. However I have also a few 3rd party devices like Eaton PXM2260 and Janitza...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
2508 0 6
Latest Reply: Mathew_Losey

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