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EcoStruxure Energy Hub

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Announcements & Events

Exciting Updates from Energy Hub!

We're constantly enhancing your experience with regular "minor releases" every 2-3 weeks, and are pleased to announce our latest "Major Release" on October 31, 2024, packed with significant new features, enhancements, and commercial updates.

New Features and Capabilities:

  1. Facility Expert Small Business Substitution
  2. New BETA Mobile User Experience
  3. FE Energy/Operation Substitution and Migration
  4. Multi-Tariff Energy Rates and Energy Cost Analysis
  5. Alarm Improvements

We also introduced some exciting new capabilities for managing subscriptions in-app in July. We invite you to consult our documentation to learn more!

For detailed insights, consult the Energy Hub What’s New and get ready to explore the features now available! Stay tuned for an internal open-line webinar following the release for in-depth details and demonstrations.

EcoStruxure Energy Hub

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Mathew_Losey
/html/rank_icons/LtCommander.png Mathew_Losey /html/rank_icons/SE-Employee.png

WELCOME and GET STARTED to EcoStruxure Energy Hub User Group FORUM!

Welcome, dear members, to EcoStruxure Energy Hub Forum! This Forum is the place to find all needed support to use your EcoStruxure Energy Hub Software. Ask your own specific use questions and get Ex...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1169 1 0

2022-05-04

Solved
Gabriel_Ioana
/html/rank_icons/Ensign.png Gabriel_Ioana /html/rank_icons/SE-Employee.png

Energy Hub re-assign devices to a new Panel Server concentrator

Hello, We have a case with Energy Hub already up and running. We encountered some disconnections due to a overload of the Panel Server communication. To decrease the overload of the communication bet...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
772 1 1
Latest Reply: Thierry_Baudard

Sesa90097
/html/rank_icons/Crewman.png Sesa90097 /html/rank_icons/SE-Employee.png

trend visualisation without activated licences

we noted that the values are logged in EEH, without activating a license. However, the energy view gadgets are not operational. Can we promote it in order to satisfy the customer's desire or is this po...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
399 0 0

2024-03-29

EduardoFainblum
/html/rank_icons/Commander.png EduardoFainblum /html/rank_icons/SE-Employee.png

Incident alert – Alarm reception disrupted in EcoStruxure Energy Hub

Dear users, we have noticed an ongoing incident that is preventing all EcoStruxure Energy Hub users from receiving an alarm from their gateway. We are working on investigating and resolving it with h...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1375 0 2
Latest Reply: Thierry_Baudard

Solved
emendoz7
/html/rank_icons/Crewman.png emendoz7 /html/rank_icons/SE-Employee.png

Connect BCPM to Site Server via RS-485

Hello, A customer is currently trying to connect (4)BCPM's daisy-chained via serial to a Site Server. 1. Is it possible to connect a BCPM as a downstream device on the Site Server? 2. The custome...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
819 0 1
Latest Reply: emendoz7

Solved
emendoz7
/html/rank_icons/Crewman.png emendoz7 /html/rank_icons/SE-Employee.png

EEH Allocated Demand Value Calculation

Hello Community, How the Tenant Billing report calculates the Allocated Demand Value from the PDF? On this example, EEH Records the Max Demand Value of the day 94.5 kW but the Allocated Demand Value ...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1109 0 4
Latest Reply: emendoz7

JamesCordovado
JamesCordovado /html/rank_icons/SE-Employee.png

Setting Alarm Thresholds in EDMA

Hi All, Now that alarming and data sampling are managed at the cloud level, how are EDMA alarming thresholds for alarms such as Overcurrent set? Also, is there a way to view the alarms available f...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
568 0 1
Latest Reply: Thierry_Baudard

Solved
JamesCordovado
JamesCordovado /html/rank_icons/SE-Employee.png

Changing EDMA alarms post comissioning

Hi All While assisting a customer with commissioning recently, I found that after commissioning the PAS600, I am unable to change the electrical alarms. See attached a screenshot of the alarms page i...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1021 0 2
Latest Reply: JamesCordovado

Solved
Ktushir
Ktushir

EcoXpert - Power Distribution Training Course Codes

Hi Everyone, Please share some codes if available. rgds
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
783 0 1
Latest Reply: Sreejith_KM

Mathew_Losey
/html/rank_icons/LtCommander.png Mathew_Losey /html/rank_icons/SE-Employee.png

Energy Hub API

3rd party systems such as BMS, business intel tools (e.g. Tableau/PowerBI) and billing systems to securely query data from Energy Hub through a GraphQL API interface. With these APIs, external appl...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1179 3 0

2023-12-20

Mathew_Losey
/html/rank_icons/LtCommander.png Mathew_Losey /html/rank_icons/SE-Employee.png

3rd Party Devices with EcoStruxure Energy Hub and EcoStruxure Panel Se...

This is a knowledge base post to share a summary on integrating third party, non-Schneider Electric energy, water or gas meters with EcoStruxure Energy Hub using custom models for EcoStruxure Panel Ser...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
10025 6 0

2023-12-15

DeanZouganelis
/html/rank_icons/Crewman.png DeanZouganelis /html/rank_icons/SE-Employee.png

Tennant Billing Multi Tariff

Hi team, I've had some customers ask about multi tariff rates in the Tennant Billing module. Is this something that is in the pipeline for future updates?
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
978 0 2
Latest Reply: Mathew_Losey

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