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EcoStruxure Energy Hub

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Announcements & Events

Exciting Updates from Energy Hub!

We're constantly enhancing your experience with regular "minor releases" every 2-3 weeks, and are pleased to announce our latest "Major Release" on October 31, 2024, packed with significant new features, enhancements, and commercial updates.

New Features and Capabilities:

  1. Facility Expert Small Business Substitution
  2. New BETA Mobile User Experience
  3. FE Energy/Operation Substitution and Migration
  4. Multi-Tariff Energy Rates and Energy Cost Analysis
  5. Alarm Improvements

We also introduced some exciting new capabilities for managing subscriptions in-app in July. We invite you to consult our documentation to learn more!

For detailed insights, consult the Energy Hub What’s New and get ready to explore the features now available! Stay tuned for an internal open-line webinar following the release for in-depth details and demonstrations.

EcoStruxure Energy Hub

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Mathew_Losey
Lt. Commander Mathew_Losey Lt. Commander

WELCOME and GET STARTED to EcoStruxure Energy Hub User Group FORUM!

Welcome, dear members, to EcoStruxure Energy Hub Forum! This Forum is the place to find all needed support to use your EcoStruxure Energy Hub Software. Ask your own specific use questions and get Ex...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1338 1 0

2022-05-04

Mathew_Losey
Lt. Commander Mathew_Losey Lt. Commander

Site Server Cloud Connection Registration Maintenance

On Thursday July 4th 2024, between 9am and 11am PST, maintenance will be performed on the cloud infrastructure that hosts Power Monitoring Export (PME) and Site Server cloud registration service. Durin...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
857 0 2
Latest Reply: Ken_Dunlop

Ken_Dunlop
Ensign Ken_Dunlop Ensign

Delayed Data Delivery for Site Servers

On June 30, 2024 at approximately 20:30 UTC, a unexpected network disruption caused an outage in the delivery of data from Site Servers to Energy Hub. The outage has caused a backlog of messages in th...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
399 0 0

2024-07-03

Informational
JayangaDivya
Lieutenant JG JayangaDivya Lieutenant JG

multi-tariff data from the PM5560 meters in EnergyHub

Dear Team, what is the possibility of displaying multi-tariff data from the PM5560 meters in EnergyHub. Is it feasible to download the data directly into EnergyHub for analysis and monitoring purposes?
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1001 0 3
Latest Reply: Dave_Trenaman

Ken_Dunlop
Ensign Ken_Dunlop Ensign

ETP Maintenance Impacting Production EEH Gateway Connections

On Thursday June 27 from 09:00 UTC to 12:00 UTC 17:00 UTC to 19:00 UTC, the EcoStruxure Platform Team (ETP) will be performing maintenance that will impact gateway connectivity for EcoStruxure Energy H...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
719 0 1
Latest Reply: Ken_Dunlop

Informational
Vivian_Wang
Lieutenant Vivian_Wang Lieutenant

EEH site server basics

Site server is PME in an industrial PC, and the Industrial PC is harmony 6 Site server Documents https://www.se.com/us/en/product-range/88215473-ecostruxure-site-server/#documents Harmony P6 docume...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
634 2 0

2024-06-11

Informational
Vivian_Wang
Lieutenant Vivian_Wang Lieutenant

EEH basic setup in video

EcoStruxure Energy Hub - Energy Hub Basic Setup
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
479 1 0

2024-06-07

Informational
Vivian_Wang
Lieutenant Vivian_Wang Lieutenant

EEH Ordering process

EEH does not use the sales portal for generating subscription activation codes. Instead, it utilizes the Digital Supply Chain to generate subscription subscription activation codes. Customers can the...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
824 2 0

2024-06-07

Solved
AdrianD
Lieutenant | EcoXpert Master AdrianD Lieutenant | EcoXpert Master

Energy Hub Subscription Term

Hi everyone. Just a question on Energy Hub device credits and their subscription term. Here’s the scenario. There is a recently deployed Energy Hub site with 6 devices on a 1-year term. 7 months ...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1509 0 5
Latest Reply: AdrianD

Roman5444
Ensign Roman5444 Ensign

Renewable metering with 3rd Party electrical meter

Hi All, we deployed a 3rd Party device for a local PV plant. Which measurment is taken into account for the renewable calculation? We have Active Energy Recieved available so i would expect it to b...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1103 0 2
Latest Reply: Roman5444

Informational
Vivian_Wang
Lieutenant Vivian_Wang Lieutenant

Why there is no available documentation for SEPAM in EcoStruxure Energ...

The issue stems from an incorrect commercial reference provided by SEPAM to PAS (panel server). This discrepancy is due to a SEPAM firm issue, and unfortunately, there is no ongoing development within ...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
659 0 1
Latest Reply: Thierry_Baudard

Solved
EduardoFainblum
Commander EduardoFainblum Commander

Issue: New organizations who have not activated a subscription module ...

Dear users, we would like to inform you that we are facing the following issue in EEH. Description: There is a known issue affecting Production after the move to the new Investigate app. For new org...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
614 0 1
Latest Reply: Dave_Trenaman

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