Issue: New organizations who have not activated a subscription module the Investigate tab will appear in a loading state

[EduardoFainblum]

Dear users, we would like to inform you that we are facing the following issue in EEH.

Description:

There is a known issue affecting Production after the move to the new Investigate app. 

For new organizations who have not activated a subscription module the Investigate tab will appear in a loading state.  This does not affect any customer with an active subscription.

Customers affected:
New sites being onboarded that do not have a subscription activated.

Timeline for resolution:

Fix is in progress, and should be resolved very soon.

An update will be provided when the fix is available.

We apologize for the inconvenience and thank you in advance for your understanding.

Kind regards

[Dave_Trenaman · Accepted solution]

This issue has been resolved. Investigate will now load normally for orgs without a subscription