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Announcements & Events

Exciting Updates from Energy Hub!

We're constantly enhancing your experience with regular "minor releases" every 2-3 weeks, and are pleased to announce our latest "Major Release" on October 31, 2024, packed with significant new features, enhancements, and commercial updates.

New Features and Capabilities:

  1. Facility Expert Small Business Substitution
  2. New BETA Mobile User Experience
  3. FE Energy/Operation Substitution and Migration
  4. Multi-Tariff Energy Rates and Energy Cost Analysis
  5. Alarm Improvements

We also introduced some exciting new capabilities for managing subscriptions in-app in July. We invite you to consult our documentation to learn more!

For detailed insights, consult the Energy Hub What’s New and get ready to explore the features now available! Stay tuned for an internal open-line webinar following the release for in-depth details and demonstrations.

EcoStruxure Energy Hub

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Mathew_Losey
Mathew_Losey Mentor

WELCOME and GET STARTED to EcoStruxure Energy Hub User Group FORUM!

Welcome, dear members, to EcoStruxure Energy Hub Forum! This Forum is the place to find all needed support to use your EcoStruxure Energy Hub Software. Ask your own specific use questions and get Ex...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1582 1 0

2022-05-04

Janmohj
Janmohj

Advanced Plan Expiration

Hello Support, I have received an email to renew 8 UPS devices for my advanced plan. Is there a way of bulk renewal as I do want to renew one at a time by entering my card details 8 times. Can you pl...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
20 0 0

2026-07-09

DPMalagar
DPMalagar

Schneider Electric Energy Hub Organization

Hi All, Is it possible to delete an Organization you have created in EEH? TIA
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
36 0 0

2026-07-08

Solved
KGPP
KGPP

EcoStruxure Energy Hub – Energy Analysis page remains blank after load...

Hi everyone, I'm experiencing an issue with EcoStruxure Energy Hub where it remains completely blank and never loads. I've been experiencing this issue for the past few days. I've already tried cle...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
94 0 2
Latest Reply: KGPP

DPMalagar
DPMalagar

Energy HUB Subsciption

Hi All, I have mistakenly activated an Energy Hub subscription to the wrong organization. Is there any way to deactivate the subscription? I have seen Deactivate offline subscription button in the EH...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
61 0 1
Latest Reply: Thierry_Baudard

Solved
Kamal_Kant
Kamal_Kant Explorer

Third-Party device integration in EEH

Hi Team,I hope you are doing well.I would like to touch base regarding third-party device integration with EcoStruxure Energy Hub (EEH). https://community.se.com/t5/EcoStruxure-Energy-Hub/3rd-Party-Dev...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
106 0 1
Latest Reply: Thierry_Baudard

SESA782367
SESA782367 Explorer

SC150 and T300

Hi Everyone, I would like to ask regarding the discovery process for the SC150 module. Is it required to use the T300 Generator software for SC150 discovery, or does the SC150 support automatic disc...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
43 1 0

2026-06-22

Solved
KGPP
KGPP

GraphQL API hierarchy query fails

Hello everyone, I’m currently testing our clien'ts EcoStruxure Energy Hub GraphQL API using Altair and OAuth 2.0 (client credentials flow). I am able to successfully authenticate and retrieve tenant da...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
279 0 2
Latest Reply: KGPP

Solved
RWG924
RWG924 Explorer

Energy Hub energy consumption data

For energy consumption data, do we use the resettable or accumulated energy data with the meter? Thx
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
202 0 1
Latest Reply: Thierry_Baudard

Ken_Dunlop
Ken_Dunlop Contributor

Production Maintenance on PME IoT Services Monday March 16 between 15:...

On Monday March 16 between 15:00 UTC and 18:00 UTC maintenance will be performed on the PME IoT cloud services. During this window new PME/Site Server gateway registrations will be unavailable, process...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
169 0 1
Latest Reply: Ken_Dunlop

Informational
Thierry_Baudard
Thierry_Baudard Champion

Energy Hub Ongoing issue - Erroneous Communication loss alarms and mes...

Dear Energy Hub users, We want to notify you of an ongoing issue that we are currently experiencing. The origin was identified, and the engineering team is working diligently to resolve this problem....
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
402 3 3
Latest Reply: EduardoFainblum

Rodney_Thomas
Rodney_Thomas

Custom Tenant invoices

How can I develop a custom weekly bill for each of my tenants that will show the following:- 1) Daily power usage for that day 2) Daily free power that I will given my tenants e.g. 5kW per day 3) If ...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
340 0 3
Latest Reply: MichaelBelperio1

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