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EcoStruxure Energy Hub

This forum is dedicated to supporting EcoStruxure Energy Hub service providers and partners with system implementation, reporting skills growth, and in demonstrating profitable improvements in monitored sites. Ask questions, get expert answers and the latest offer news, provide feedback and share community experience and knowledge!

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Announcements & Events

Exciting Updates from Energy Hub!

We're constantly enhancing your experience with regular "minor releases" every 2-3 weeks, and are pleased to announce our latest "Major Release" on October 31, 2024, packed with significant new features, enhancements, and commercial updates.

New Features and Capabilities:

  1. Facility Expert Small Business Substitution
  2. New BETA Mobile User Experience
  3. FE Energy/Operation Substitution and Migration
  4. Multi-Tariff Energy Rates and Energy Cost Analysis
  5. Alarm Improvements

We also introduced some exciting new capabilities for managing subscriptions in-app in July. We invite you to consult our documentation to learn more!

For detailed insights, consult the Energy Hub What’s New and get ready to explore the features now available! Stay tuned for an internal open-line webinar following the release for in-depth details and demonstrations.

EcoStruxure Energy Hub

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Mathew_Losey
/html/rank_icons/LtCommander.png Mathew_Losey /html/rank_icons/SE-Employee.png

WELCOME and GET STARTED to EcoStruxure Energy Hub User Group FORUM!

Welcome, dear members, to EcoStruxure Energy Hub Forum! This Forum is the place to find all needed support to use your EcoStruxure Energy Hub Software. Ask your own specific use questions and get Ex...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1254 1 0

2022-05-04

EduardoFainblum
/html/rank_icons/Commander.png EduardoFainblum /html/rank_icons/SE-Employee.png

Energy Hub Ongoing issue - Erroneous Communication loss alarms

Dear Energy Hub users, We want to notify you of an ongoing issue that we are currently experiencing.The origin was identified, and the engineering team is working diligently to resolve this problem.The...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
46 0 1
Latest Reply: EduardoFainblum

AbhiMokasdar
AbhiMokasdar

I want to find out how my boiler demand is calculated on Ecostruxure, ...

Hello, I am working on an Ecostruxure on 6 boilers. I don't know what how the boiler demand is calculated and wanted to find this out. Where will I find this? AM
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
51 0 1
Latest Reply: Thierry_Baudard

WestwoodsAutomation
/html/rank_icons/Crewman.png WestwoodsAutomation

Cloud connection Issue

Hi guys We have successfully installed 8 PAS600s onsite and only have a few more. We have hit a snag with the latest one however. We cannot get the Schneider Cloud service to connect. It just says '...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
133 0 3
Latest Reply: Thierry_Baudard

Lmcculloch
Lmcculloch

Tenant Billing

My tenant billing status is "Incomplete". I ran the September power charges for 6 tenants, and the status shows "Incomplete". Has this happened to anyone else? - Laura M.
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
53 0 1
Latest Reply: Thierry_Baudard

pao121
pao121

Import EBO xml files template in PME.

I want to import XML template files form EBO to PME but I can't find the way, I try to import in management console but also can not find the Modbus device import menu and try to run powershell by Hier...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
178 0 1
Latest Reply: Thierry_Baudard

Mu
Mu

Hormonic filter

we have installed AHF with a Panel where there are all loads are capacitive. when we check our THDi it is around 14% but voltage THDv is 3%, we have given a suggestion to an site engineer that it is ok...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
164 0 1
Latest Reply: Thierry_Baudard

Solved
mchambre
/html/rank_icons/Lieutenant.png mchambre /html/rank_icons/EcoXpertMasterLeaf.png

Interface desn't load

Hello, I am a PME integrator, and I am new to Energy Hub. While following the tutorial to set up Energy Hub with my PAS600, I am trying to connect on the website Energy Hub . Randomly, some parts o...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1183 0 13
Latest Reply: mchambre

DeanZouganelis
/html/rank_icons/Ensign.png DeanZouganelis /html/rank_icons/SE-Employee.png

Tennant Billing Multi Tariff

Hi team, I've had some customers ask about multi tariff rates in the Tennant Billing module. Is this something that is in the pipeline for future updates?
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1101 0 3
Latest Reply: Rodney_Thomas

Solved
DeanZouganelis
/html/rank_icons/Ensign.png DeanZouganelis /html/rank_icons/SE-Employee.png

Dual Circuit Meter Compatibility

Hi team, I've had a few people ask about whether dual circuit meters (Modbus) are compatible with EEH. The meter in question is the METSEEMD461R. Has this meter been tested with EEH? If it is compat...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1570 0 8
Latest Reply: BrettWabbis

Solved
Thomas19
/html/rank_icons/Crewman.png Thomas19

Quick Q: EcoStruxure Energy Hub Advanced Data API - What's Next After ...

Hello, We're a Service Provider and just purchased the EcoStruxure Energy Hub Plus Advanced Data API for one of our client's sites. Our client's dev team needs the data keys. The "Submit Request Access...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
212 2 1
Latest Reply: Thierry_Baudard

RWG924
/html/rank_icons/Ensign.png RWG924 /html/rank_icons/SE-Employee.png

Using EPC Web for DM2511 Power Meter for Energy Hub

I try to use EPC web to publish Schneider Powerv Meter DM2510 to the Energy Hub, I created 22 paramenters to be published. However in the data mangement I cannot ticked the boxes to be published in the...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
227 0 1
Latest Reply: Romain_Polette

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