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mchambre
Lieutenant | EcoXpert Master mchambre Lieutenant | EcoXpert Master
Lieutenant | EcoXpert Master

Posted: ‎2025-05-28 07:41 AM

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Posted: ‎2025-05-28 07:41 AM

Interface desn't load

Hello,

 

I am a PME integrator, and I am new to Energy Hub.

While following the tutorial to set up Energy Hub with my PAS600, I am trying to connect on the website Energy Hub .

 

Randomly, some parts of the interface load, or most of the time, nothing loads at all. Not very convenient ...

mchambre_0-1748443067959.png

 

Only one time, the button to create an organization appeared, but once I clicked on it, nothing happened.

 

My internet connection is good.

 

Do you guys have any clue about this issue ?

Kind regards,

Marc - ISII-TECH

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EduardoFainblum
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Posted: ‎2025-05-29 08:45 AM

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Posted: ‎2025-05-29 08:45 AM

Please contact technical support, and our experts will help you

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mchambre
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Posted: ‎2025-05-30 02:11 AM

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Posted: ‎2025-05-30 02:11 AM

@EduardoFainblum,

Is there a phone number that I can call for assistance ?

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EduardoFainblum
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Posted: ‎2025-05-30 09:59 AM

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Posted: ‎2025-05-30 09:59 AM

Hi Marc, The phone will depend on which country or region you are. Follow this link and you will find a phone and a way to submit a form requesting support.

https://www.se.com/ww/en/work/support/country-selector/contact-us.jsp

 

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Sam-HansenElectric
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Posted: ‎2025-06-02 12:05 AM

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Posted: ‎2025-06-02 12:05 AM

I had the same problem, still waiting for tech support to contact me, from 26/5/25.

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YonKhoerul
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Posted: ‎2025-06-04 03:24 AM

In response to EduardoFainblum
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Posted: ‎2025-06-04 03:24 AM

Hi @EduardoFainblum , same issue. any update until now?

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mchambre
Lieutenant | EcoXpert Master mchambre Lieutenant | EcoXpert Master
Lieutenant | EcoXpert Master

Posted: ‎2025-06-05 12:10 AM

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Posted: ‎2025-06-05 12:10 AM

@YonKhoerul @Sam-HansenElectric ,

I sent a ticket to the L3 support.

I keep you updated as soon as I get a solution !

 

Kind regards,

Marc - ISII-TECH

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