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EcoStruxure Energy Hub
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Posted: 2025-05-28 07:41 AM
Hello,
I am a PME integrator, and I am new to Energy Hub.
While following the tutorial to set up Energy Hub with my PAS600, I am trying to connect on the website Energy Hub .
Randomly, some parts of the interface load, or most of the time, nothing loads at all. Not very convenient ...
Only one time, the button to create an organization appeared, but once I clicked on it, nothing happened.
My internet connection is good.
Do you guys have any clue about this issue ?
Kind regards,
Marc - ISII-TECH
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Posted: 2025-05-29 08:45 AM
Please contact technical support, and our experts will help you
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Posted: 2025-05-30 02:11 AM
Is there a phone number that I can call for assistance ?
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Posted: 2025-05-30 09:59 AM
Hi Marc, The phone will depend on which country or region you are. Follow this link and you will find a phone and a way to submit a form requesting support.
https://www.se.com/ww/en/work/support/country-selector/contact-us.jsp
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Posted: 2025-06-02 12:05 AM
I had the same problem, still waiting for tech support to contact me, from 26/5/25.
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Posted: 2025-06-05 12:10 AM
@YonKhoerul @Sam-HansenElectric ,
I sent a ticket to the L3 support.
I keep you updated as soon as I get a solution !
Kind regards,
Marc - ISII-TECH
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