Energy Hub Ongoing issue - Erroneous Communication loss alarms

[EduardoFainblum]

Dear Energy Hub users,

We want to notify you of an ongoing issue that we are currently experiencing.

The origin was identified, and the engineering team is working diligently to resolve this problem.

The issue relates to a false generation of gateway communication loss alarms, and the root cause is due to a large amount of data being processed by Energy Hub. 

Please ignore these alarms until we post an update.

Thank you very much for your understanding

Eduardo Fainblum

Energy Hub Quality Leader

[EduardoFainblum]

Dear Energy Hub users,

We want to provide you with the following update.

Our engineering team have deployed a fix and we are currently monitoring the system. 

Thank you very much for your understanding

Eduardo Fainblum

Energy Hub Quality Leader