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Sustainability
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EcoStruxure Energy Hub

This forum is dedicated to supporting EcoStruxure Energy Hub service providers and partners with system implementation, reporting skills growth, and in demonstrating profitable improvements in monitored sites. Ask questions, get expert answers and the latest offer news, provide feedback and share community experience and knowledge!

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Announcements & Events

Exciting Updates from Energy Hub!

We're constantly enhancing your experience with regular "minor releases" every 2-3 weeks, and are pleased to announce our latest "Major Release" on October 31, 2024, packed with significant new features, enhancements, and commercial updates.

New Features and Capabilities:

  1. Facility Expert Small Business Substitution
  2. New BETA Mobile User Experience
  3. FE Energy/Operation Substitution and Migration
  4. Multi-Tariff Energy Rates and Energy Cost Analysis
  5. Alarm Improvements

We also introduced some exciting new capabilities for managing subscriptions in-app in July. We invite you to consult our documentation to learn more!

For detailed insights, consult the Energy Hub What’s New and get ready to explore the features now available! Stay tuned for an internal open-line webinar following the release for in-depth details and demonstrations.

EcoStruxure Energy Hub

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Mathew_Losey
/html/rank_icons/LtCommander.png Mathew_Losey /html/rank_icons/SE-Employee.png

WELCOME and GET STARTED to EcoStruxure Energy Hub User Group FORUM!

Welcome, dear members, to EcoStruxure Energy Hub Forum! This Forum is the place to find all needed support to use your EcoStruxure Energy Hub Software. Ask your own specific use questions and get Ex...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1180 1 0

2022-05-04

OlgaWVdR
OlgaWVdR

déconnexion automatique dans EEH

Bonjour, Est-il possible de prolonger la durée d'inactivité par défaut avant déconnexion automatique dans EEH ?
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
138 0 0

2025-06-09

irene
irene /html/rank_icons/SE-Employee.png

WATER METER

Hello, I have a setup where I want to integrate water meters into Energy Hub. These are M-Bus meters, but I plan to convert them to Modbus using a gateway. I would like to know how to integrate these...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
194 0 0

2025-05-28

oleggrz
oleggrz

When I want save project in Rapsody, I have this error: Encountered a...

When I want save project in Rapsody, I have this error: Encountered an improper argument. When I'm trying Run Rapsody as administrator, I have error: Microsoft visual C++ Runtime Library Runtime error!...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
381 0 1
Latest Reply: oleggrz

Solved
Daniel_Kenna
/html/rank_icons/Crewman.png Daniel_Kenna

FAQ000223318 Error message "Our backend servers are not responding" in...

Hi Guys, Anyone found a work around for this error? I have turned off all firewalls and still have this issue, i can't generate any serial numbers both using manual or autogenerated types to publish m...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
406 0 2
Latest Reply: Daniel_Kenna

Solved
MercedesLopez
/html/rank_icons/Ensign.png MercedesLopez

Energy, Water and Gas

Hello Community, We need to connect a main energy meter (we are using a PM5560), a water meter and gas meter to a monitoring software. We are considering using the DI on the Panel Server to capture ...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
2175 0 4
Latest Reply: Givi

owensr
owensr

SPD and Gateway install in Acti9 Isobar P board.

Is it possible to install in an Acti9 Isobar P board an SPD device and the EcoStruxure Panel Server?I can see from the instructions that both normally install on the DIN bar next to the incoming Switch...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
480 0 1
Latest Reply: Thierry_Baudard

Solved
c_brown_adi
/html/rank_icons/Ensign.png c_brown_adi

Importing data into Energy Hub

Hi, Is it possible or on the road map to import data into energy hub? I am thinking along the lines of having a third party device or service emailing files in CSV/JSON format that can then be manipu...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
580 0 3
Latest Reply: c_brown_adi

Abigail-Lugo
/html/rank_icons/Crewman.png Abigail-Lugo /html/rank_icons/SE-Employee.png

ECOSTRUXURE ENERGY HUB INTERNET REQUIREMENTS

What is the recommended bandwidth for connecting 30 PowerTags to the EcoStruxure Energy Hub to ensure optimal performance and real-time data monitoring?
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
301 0 1
Latest Reply: Thierry_Baudard

RWG924
/html/rank_icons/Ensign.png RWG924 /html/rank_icons/SE-Employee.png

CL110 Alarms on EEH

For EEH platform, I can set web alarms with temperature. Can I set alarms for humidity on web alarm too?
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
638 0 5
Latest Reply: Thierry_Baudard

RWG924
/html/rank_icons/Ensign.png RWG924 /html/rank_icons/SE-Employee.png

EPC temperature data upload to EEH

I try to upload EPC created temp sensor data to cloud without success. I can see on PAS800. If I can see on cloud, can I set alarms on it?
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
215 0 0

2025-03-20

RWG924
/html/rank_icons/Ensign.png RWG924 /html/rank_icons/SE-Employee.png

Panel Server firmware version 2.1 connected with CL110 to EEH

I have upgrade my PAS800L with firmware version 2.1 . When connected to CL110, I can see Battery Voltage , Humidity, RSSI and Temp on the PAS platform. But I can only see temp and humidity on EEH. Can...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
261 0 0

2025-03-10

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