Mobile app access, Technical Error 102 - Energy Hub

[Sesa685863]

Dear community,  customer in Argentina is having issues to access EEH app from an IOs device,   Error shown is "Technical error #102". It happened before with android app but it was solved by restarting the phone. It doesn't work with Iphone at the moment, Here shown screenshot:

[Esarimese]

Hi, 

I would recommend you to try the following and check.

On iOS:

To fix the issue, go to Settings > Apps, find Energy Hub, and in the app options, select the following:

• Clear app data on next launch
• Logout on next launch

Thank you, best regards,

[PatrickPEREZ]

Try to go to "settings" then scroll up to App and find Energy Hub.

Then select and activate :

Clear Data on next launch

Logout on next session

This should solve your issue  

[EduardoFainblum]

If that didn't solve your issue, please proceed as follows:

On iOS:

1 – Click on Settings

2 – At the bottom, click on « Apps »

3 – Find « Energy Hub » App

4 – Check the 2 options « Clear app Data… » & « Logout … »

5 – Close Energy Hub app , then uninstall and reinstall the app v2.55 (or later)

On Android:

1 – Click on Settings

2 – Click on « Apps »

3 – Find « Energy Hub » App

4 – Click on Storage

5 – Clear Cache and Clear Data

6 – Close Energy Hub app , uninstall and reinstall the app v2.55 (or later)