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Sustainability
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EcoStruxure Energy Hub

This forum is dedicated to supporting EcoStruxure Energy Hub service providers and partners with system implementation, reporting skills growth, and in demonstrating profitable improvements in monitored sites. Ask questions, get expert answers and the latest offer news, provide feedback and share community experience and knowledge!

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Announcements & Events

Exciting Updates from Energy Hub!

We're constantly enhancing your experience with regular "minor releases" every 2-3 weeks, and are pleased to announce our latest "Major Release" on October 31, 2024, packed with significant new features, enhancements, and commercial updates.

New Features and Capabilities:

  1. Facility Expert Small Business Substitution
  2. New BETA Mobile User Experience
  3. FE Energy/Operation Substitution and Migration
  4. Multi-Tariff Energy Rates and Energy Cost Analysis
  5. Alarm Improvements

We also introduced some exciting new capabilities for managing subscriptions in-app in July. We invite you to consult our documentation to learn more!

For detailed insights, consult the Energy Hub What’s New and get ready to explore the features now available! Stay tuned for an internal open-line webinar following the release for in-depth details and demonstrations.

EcoStruxure Energy Hub

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Mathew_Losey
/html/rank_icons/LtCommander.png Mathew_Losey /html/rank_icons/SE-Employee.png

WELCOME and GET STARTED to EcoStruxure Energy Hub User Group FORUM!

Welcome, dear members, to EcoStruxure Energy Hub Forum! This Forum is the place to find all needed support to use your EcoStruxure Energy Hub Software. Ask your own specific use questions and get Ex...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1183 1 0

2022-05-04

RWG924
/html/rank_icons/Ensign.png RWG924 /html/rank_icons/SE-Employee.png

Custom model web alarm

Can I create a web alarm with devices created by custom model?
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
434 0 2
Latest Reply: RWG924

Solved
EduardoFainblum
/html/rank_icons/Commander.png EduardoFainblum /html/rank_icons/SE-Employee.png

Incident alert (Cancelled) – Disruption in EcoStruxure Energy Hub func...

Dear users, We would like to inform you that you may face one or more of the following issues. Delay in accessing the latest onsite data. Delay in retrieving data. Performance slowdown. Som...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
562 1 1
Latest Reply: EduardoFainblum

skamille
skamille /html/rank_icons/SE-Employee.png

Branch Circuit Meter Device Credits

Hello all, I am commissioning EEH on a site with many HDPM6000 branch circuit meters. This site only has 10 device credits and over 10 meters, but my concern is that EEH is reporting that there are 2,3...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
361 0 1
Latest Reply: Thierry_Baudard

conradvr_hexeis
/html/rank_icons/Lieutenant_JG.png conradvr_hexeis

White-label Energy Hub reports and/or webpages?

Is there an option to White-label any of the reports and/or the webpages of Energy Hub? Mainly to put the companies logo, name and contact details on the reports and the web page banners?
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
368 0 1
Latest Reply: Thierry_Baudard

Mondher
Mondher

licence PME

Malgré le suivi de toutes les étapess pour l’activation de la licence PME via la méthode d’activation hors ligne Après deux jours de fonctionnement, nous avons remarqué que le système n’était pas acti...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
339 0 1
Latest Reply: Thierry_Baudard

RWG924
/html/rank_icons/Ensign.png RWG924 /html/rank_icons/SE-Employee.png

Heat Tag factory reset issue

I have tried factory reset a used heat tag by pressing the operation button without success. Is there any other way I can reset a heat tag. My final goal is to link it to the EEH via Panel Server.
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
281 0 0

2025-01-27

RWG924
/html/rank_icons/Ensign.png RWG924 /html/rank_icons/SE-Employee.png

Web Alarm Duration on EEH

I have created web alarm on the EEH platform. I can set the On and Off alarm status for Power (KW) measurement. Will I be able to see the alarm duration between On and Off Status?
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
321 0 1
Latest Reply: Thierry_Baudard

Thierry_Baudard
/html/rank_icons/Commander.png Thierry_Baudard /html/rank_icons/SE-Employee.png

Digital Input PAS800L contextualized as Door ststus

This post to transfer and answer to the question initially posted by RWG294 in “Gateway and Energy Server” forum: “Will the DI input seen on EEH? We want to add a door switch to see the Open Close stat...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
422 1 1
Latest Reply: RWG924

RWG924
/html/rank_icons/Ensign.png RWG924 /html/rank_icons/SE-Employee.png

PAS600L with DI input signal on the EEH

I am using PAS600L to pick up a door signal using Digital Input terminal on the gateway. Will the DI input be seen on EEH platform? Customer want to see the door switch Open Close status on EEH. ...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
296 0 1
Latest Reply: Thierry_Baudard

NishitShah
/html/rank_icons/Ensign.png NishitShah /html/rank_icons/SE-Employee.png

List of Breaker Data available on Energy Hub

Dear team, Does any one has a list of data which is being uploaded to energy hub using panel Server. As i wanted to know can we get "Contact Wear Information" of MCCB / ACB in Energy Hub.
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
434 1 1
Latest Reply: Dave_Trenaman

sarfraj
/html/rank_icons/Ensign.png sarfraj

EEH Energy Calculation or day start time

Hi, I need some help to configure EcoStruxure Energy hub. 1. i want to change day start time (e.g, from 6 AM) instead of default 00:00 AM. 2. how to configure Genset so that it will show as Generat...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
387 0 1
Latest Reply: Dave_Trenaman

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