Incident alert (Cancelled) – Disruption in EcoStruxure Energy Hub functionality and experience

[EduardoFainblum]

Dear users,

We would like to inform you that you may face one or more of the following issues.

• Delay in accessing the latest onsite data.
• Delay in retrieving data.
• Performance slowdown.
• Some features may be unavailable.

Start: 10 February 2025 08:50 am UTC time.

Reason: Under analysis

Status: Resolution in progress

All the teams are investigating the root cause and are trying to restore the service as soon as possible.

We'll keep you informed as the incident gets updated. We apologize for the inconvenience and thank you in advance for your understanding.

Kind regards,

EcoStruxure Energy Hub team

[EduardoFainblum]

• Delay in accessing the latest onsite data.
• Delay in retrieving data.
• Performance slowdown.
• Some features may be unavailable.

Start: 10 February 2025 08:50 am UTC time.

Reason: Under analysis

Status: Resolution in progress

All the teams are investigating the root cause and are trying to restore the service as soon as possible.

We'll keep you informed as the incident gets updated. We apologize for the inconvenience and thank you in advance for your understanding.

Kind regards,

EcoStruxure Energy Hub team

[EduardoFainblum · Accepted solution]

EcoStruxure Energy Hub is functioning normally

Dear users,

We would like to inform you that the previously mentioned issues has ben resolved and EcoStruxure Energy Hub is functioning normally.

Kind regards,

EcoStruxure Energy Hub team