Incident alert – Cloud connection issue.

[EduardoFainblum]

Dear users, we would like to inform you that we are facing on a cloud connection issue.

Start 09 April 2024 11:30 am UTC time

Reason : Under analysis

Status In progress

Customer impacts

Customers may face issues when performing the following actions:

• Claim a gateway in EcoStruxure Energy Hub
• Export a project from EPC Desktop to Facility Expert
• Generate QR code in EPC Desktop
• …

So far all the teams are investigating to understand the root cause and restore the service ASAP. We'll keep you informed.

We apologize for the inconvenience and thank you in advance for your understanding.

Kind regards,

[EduardoFainblum]

Start 09 April 2024 11:30 am UTC time

Reason : Under analysis

Status In progress

Customer impacts

Customers may face issues when performing the following actions:

• Claim a gateway in EcoStruxure Energy Hub
• Export a project from EPC Desktop to Facility Expert
• Generate QR code in EPC Desktop
• …

So far all the teams are investigating to understand the root cause and restore the service ASAP. We'll keep you informed.

We apologize for the inconvenience and thank you in advance for your understanding.

Kind regards,

[EduardoFainblum]

Cloud connection normalized 

Dear users, This incident has been resolved

Date 09 April 2024

End  15:52 UTC 

Status Normal

Analysis Configuration issue

Solution Configuration resolved

We apologize for the inconvenience and thank you in advance for your understanding.

Kind regards,

EcoStruxure Energy Hub team