Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

EcoStruxure Energy Hub

This forum is dedicated to supporting EcoStruxure Energy Hub service providers and partners with system implementation, reporting skills growth, and in demonstrating profitable improvements in monitored sites. Ask questions, get expert answers and the latest offer news, provide feedback and share community experience and knowledge!

Search in

Improve your search experience:

  • Exact phrase → Use quotes " " (e.g., "error 404")
  • Wildcard → Use * for partial words (e.g., build*, *tion)
  • AND / OR → Combine keywords (e.g., login AND error, login OR sign‑in)
  • Keep it short → Use 2–3 relevant words , not full sentences
  • Filters → Narrow results by section (Knowledge Base, Users, Products)
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure Power & Grid
  • EcoStruxure Energy Hub
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Invite a Friend
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Labels
Top Labels
  • Alphabetical
  • Knowledge Base 70
  • Tips and Tricks 26
  • Announcements 25
  • Getting Started 21
  • Subscription Modules 11
Top Experts
User Count
Thierry_Baudard
Commander Thierry_Baudard Commander
7
Mathew_Losey
Lt. Commander Mathew_Losey Lt. Commander
5
EduardoFainblum
Commander EduardoFainblum Commander
5
Marcus_Gasper
Commander Marcus_Gasper Commander
4
View All
Related Products
Thumbnail of EcoStruxure™ Energy Hub
Schneider Electric
EcoStruxure™ Energy Hub
23
Thumbnail of EcoStruxure Panel Server
Schneider Electric
EcoStruxure Panel Server
7
Thumbnail of EcoStruxure Panel Server Universal
Schneider Electric
EcoStruxure Panel Server Universal
7
Load more

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Announcements & Events

Exciting Updates from Energy Hub!

We're constantly enhancing your experience with regular "minor releases" every 2-3 weeks, and are pleased to announce our latest "Major Release" on October 31, 2024, packed with significant new features, enhancements, and commercial updates.

New Features and Capabilities:

  1. Facility Expert Small Business Substitution
  2. New BETA Mobile User Experience
  3. FE Energy/Operation Substitution and Migration
  4. Multi-Tariff Energy Rates and Energy Cost Analysis
  5. Alarm Improvements

We also introduced some exciting new capabilities for managing subscriptions in-app in July. We invite you to consult our documentation to learn more!

For detailed insights, consult the Energy Hub What’s New and get ready to explore the features now available! Stay tuned for an internal open-line webinar following the release for in-depth details and demonstrations.

EcoStruxure Energy Hub

Start a Topic
  • All
  • Solved
  • Unsolved
  • Unanswered
Mathew_Losey
/html/rank_icons/LtCommander.png Mathew_Losey /html/rank_icons/SE-Employee.png

WELCOME and GET STARTED to EcoStruxure Energy Hub User Group FORUM!

Welcome, dear members, to EcoStruxure Energy Hub Forum! This Forum is the place to find all needed support to use your EcoStruxure Energy Hub Software. Ask your own specific use questions and get Ex...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1181 1 0

2022-05-04

Informational
JayangaDivya
/html/rank_icons/Lieutenant_JG.png JayangaDivya /html/rank_icons/SE-Employee.png

multi-tariff data from the PM5560 meters in EnergyHub

Dear Team, what is the possibility of displaying multi-tariff data from the PM5560 meters in EnergyHub. Is it feasible to download the data directly into EnergyHub for analysis and monitoring purposes?
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
744 0 3
Latest Reply: Dave_Trenaman

Ken_Dunlop
/html/rank_icons/Ensign.png Ken_Dunlop /html/rank_icons/SE-Employee.png

ETP Maintenance Impacting Production EEH Gateway Connections

On Thursday June 27 from 09:00 UTC to 12:00 UTC 17:00 UTC to 19:00 UTC, the EcoStruxure Platform Team (ETP) will be performing maintenance that will impact gateway connectivity for EcoStruxure Energy H...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
541 0 1
Latest Reply: Ken_Dunlop

Informational
Vivian_Wang
/html/rank_icons/Lieutenant.png Vivian_Wang /html/rank_icons/SE-Employee.png

EEH site server basics

Site server is PME in an industrial PC, and the Industrial PC is harmony 6 Site server Documents https://www.se.com/us/en/product-range/88215473-ecostruxure-site-server/#documents Harmony P6 docume...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
519 2 0

2024-06-11

Informational
Vivian_Wang
/html/rank_icons/Lieutenant.png Vivian_Wang /html/rank_icons/SE-Employee.png

EEH basic setup in video

EcoStruxure Energy Hub - Energy Hub Basic Setup
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
399 1 0

2024-06-07

Informational
Vivian_Wang
/html/rank_icons/Lieutenant.png Vivian_Wang /html/rank_icons/SE-Employee.png

EEH Ordering process

EEH does not use the sales portal for generating subscription activation codes. Instead, it utilizes the Digital Supply Chain to generate subscription subscription activation codes. Customers can the...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
695 2 0

2024-06-07

Solved
AdrianD
/html/rank_icons/Lieutenant.png AdrianD /html/rank_icons/EcoXpertMasterLeaf.png

Energy Hub Subscription Term

Hi everyone. Just a question on Energy Hub device credits and their subscription term. Here’s the scenario. There is a recently deployed Energy Hub site with 6 devices on a 1-year term. 7 months ...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1203 0 5
Latest Reply: AdrianD

Roman5444
/html/rank_icons/Ensign.png Roman5444 /html/rank_icons/SE-Employee.png

Renewable metering with 3rd Party electrical meter

Hi All, we deployed a 3rd Party device for a local PV plant. Which measurment is taken into account for the renewable calculation? We have Active Energy Recieved available so i would expect it to b...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
798 0 2
Latest Reply: Roman5444

Informational
Vivian_Wang
/html/rank_icons/Lieutenant.png Vivian_Wang /html/rank_icons/SE-Employee.png

Why there is no available documentation for SEPAM in EcoStruxure Energ...

The issue stems from an incorrect commercial reference provided by SEPAM to PAS (panel server). This discrepancy is due to a SEPAM firm issue, and unfortunately, there is no ongoing development within ...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
529 0 1
Latest Reply: Thierry_Baudard

Solved
EduardoFainblum
/html/rank_icons/Commander.png EduardoFainblum /html/rank_icons/SE-Employee.png

Issue: New organizations who have not activated a subscription module ...

Dear users, we would like to inform you that we are facing the following issue in EEH. Description: There is a known issue affecting Production after the move to the new Investigate app. For new org...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
500 0 1
Latest Reply: Dave_Trenaman

EduardoFainblum
/html/rank_icons/Commander.png EduardoFainblum /html/rank_icons/SE-Employee.png

Incident alert – Cloud connection issue.

Dear users, we would like to inform you that we are facing on a cloud connection issue. Start 09 April 2024 11:30 am UTC time Reason : Under analysis Status In progress Customer impacts...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
475 0 1
Latest Reply: EduardoFainblum

Solved
LD974
/html/rank_icons/Crewman.png LD974

PAS600L

Bonjour J'ai oublié le mdp de mon PAS600L. Il me ne reste que la solution du reset. Ma question : Pourrais je réappairer mes powertag du tableau. Existe t'il une solution pour désapparier un par un si...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1257 0 3
Latest Reply: LD974

  • « Previous
    • 1
    • …
    • 6
    • 7
    • 8
    • …
    • 12
  • Next »
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

Welcome!

Welcome to your new personalized space.

of

Explore