Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Cannot access Energy View through iOS app. Manual is different to interface.
EcoStruxure Energy Hub
This forum is dedicated to supporting EcoStruxure Energy Hub service providers and partners with system implementation, reporting skills growth, and in demonstrating profitable improvements in monitored sites. Ask questions, get expert answers and the latest offer news, provide feedback and share community experience and knowledge!
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
Link copied. Please paste this link to share this article on your social media post.
Hi team,
First time poster 😀.
Not sure what I am doing wrong, however I am unable to access the Energy View through the iOS app. I have followed the manual on EEH Help, however this differs to the user interface I see.
1. The instruction manual (https://www.se.com/us/en/download/document/7EN02-0470/) attached, page 8. "The Energy Hub mobile app has two modes: Site manager and Energy Hub. The Energy Hub user role determines the mode a user is in. Users with a Site manager role are in Site manager mode, users with other roles are in Energy Hub mode."
- However when I go to the user account settings on desktop EEH, there is no such user type. In "Setup/Users/Manage Users" in EEH I see the following options for users.
I am the Admin for the Organisation, have access to everything, I created the account, activated the subscription last month.
I have created a test user account, tried assigning different roles, and still unable to view "Energy" in the iOS app. Any suggestions? Assistance?
For such a significant outlay, I am slightly disappointed with the Panel Servers I have purchased, as well as the subscription to EEH. For the amount spent, the documentation should align.
On a side note, I am throughly disappointed in the Panel Server Advanced. It can store 3yrs of data, yet there is no easy way to view the data, unless you export it to an Excel file, then use a macro (built by Schneider) to make sense of the data, or subscribe to EEH to make sense of the data. When I was looking for solutions to monitoring energy use, I was captured by the brochures and information regarding the Panel Server Advanced, the ability to capture and view 3yrs of data through the Panel Server Webpage. However the reality is, the Webpages provided through the Panel Server Advanced are next to useless (ie Main Incomer does not even show on the trending page).
Hopefully each firmware update improves the offering, and each update to EEH adds to the product.
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.