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Sustainability
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EcoStruxure Energy Hub

This forum is dedicated to supporting EcoStruxure Energy Hub service providers and partners with system implementation, reporting skills growth, and in demonstrating profitable improvements in monitored sites. Ask questions, get expert answers and the latest offer news, provide feedback and share community experience and knowledge!

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Announcements & Events

Exciting Updates from Energy Hub!

We're constantly enhancing your experience with regular "minor releases" every 2-3 weeks, and are pleased to announce our latest "Major Release" on October 31, 2024, packed with significant new features, enhancements, and commercial updates.

New Features and Capabilities:

  1. Facility Expert Small Business Substitution
  2. New BETA Mobile User Experience
  3. FE Energy/Operation Substitution and Migration
  4. Multi-Tariff Energy Rates and Energy Cost Analysis
  5. Alarm Improvements

We also introduced some exciting new capabilities for managing subscriptions in-app in July. We invite you to consult our documentation to learn more!

For detailed insights, consult the Energy Hub What’s New and get ready to explore the features now available! Stay tuned for an internal open-line webinar following the release for in-depth details and demonstrations.

EcoStruxure Energy Hub

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Mathew_Losey
/html/rank_icons/LtCommander.png Mathew_Losey /html/rank_icons/SE-Employee.png

WELCOME and GET STARTED to EcoStruxure Energy Hub User Group FORUM!

Welcome, dear members, to EcoStruxure Energy Hub Forum! This Forum is the place to find all needed support to use your EcoStruxure Energy Hub Software. Ask your own specific use questions and get Ex...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1264 1 0

2022-05-04

Solved
emiliehoffe
/html/rank_icons/Crewman.png emiliehoffe

Tenant billing rates

Hi there, Can someone please point me to what rates are supported in the Energy Hub tenant billing module? I have a customer that wants to do tenant billing, but doesn't want their tenants to get co...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1228 0 3
Latest Reply: Agwati19

vihanger
/html/rank_icons/Ensign.png vihanger

Power Meter connected to PAS800 does not sample data on Energy Hub

I have connected a setup with a PM5560 power meter connected to a PAS800 power meter. Data sampling and cloud service are enabled in the panel server. When logged into the energy hub, the panel se...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
877 0 3
Latest Reply: jorgevasallo

michel_pereira_
/html/rank_icons/Ensign.png michel_pereira_

PME Platform 2020 - Loss of historical data records and only online di...

Hello everyone, I have the following problem and I need guidance on the PME platform. It happens that I have my measuring equipment "PM55xx" registered... and for some time now the equipment has been l...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
878 0 2
Latest Reply: michel_pereira_

Ken_Dunlop
/html/rank_icons/Ensign.png Ken_Dunlop /html/rank_icons/SE-Employee.png

Power Monitoring Export and Site Server IoT Infrastructure Maintenance

On Thursday November 7th 2024, between 7am and 9am PST, maintenance will be performed on the cloud infrastructure that hosts Power Monitoring Export (PME) and Site Server IoT services. During this main...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
434 1 1
Latest Reply: Ken_Dunlop

Ken_Dunlop
/html/rank_icons/Ensign.png Ken_Dunlop /html/rank_icons/SE-Employee.png

CANCELLED - Power Monitoring Export and Site Server IoT Infrastructure...

On Tuesday October 29th 2024, between 11am and 1pm PST, maintenance will be performed on the cloud infrastructure that hosts Power Monitoring Export (PME) and Site Server IoT services. During this mai...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
547 0 2
Latest Reply: Ken_Dunlop

BrunoAndre
BrunoAndre /html/rank_icons/EcoXpertMasterLeaf.png

Leitura de Entradas digitais do CLP no PME

Preciso ler as entradas digitais do meu CLP no PME, mas só consegui ler as analógicas até agora. Como faço para ler as digitais também, todas então sendo salvas em uma memoria MW0, em bits diferentes.
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
415 0 1
Latest Reply: EduardoFainblum

DPMalagar
/html/rank_icons/Ensign.png DPMalagar

EEH Temperature Monitoring

Hi All, Does the EEH support Temperature Monitoring? I have tried to add a third-party device, a thermostat, to the Panel Server and successfully monitored on the PAS webserver. Unfortunately, the EE...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
761 0 2
Latest Reply: DPMalagar

Informational
DPMalagar
/html/rank_icons/Ensign.png DPMalagar

A9XST114 sensor for EEH

Hi All, Is Acti9 (A9XST114) supported by EcoStruxure Energy Hub? Thanks in advance.
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
684 0 2
Latest Reply: DPMalagar

lahiruherath
/html/rank_icons/Ensign.png lahiruherath

Connecting 3rd party Devices Acuvim

Hi, Has anyone got experience in connecting Acuvim power meters to the Power Monitoring Expert. The model is as follows. Any help would be appreciated. The Acuvim meters are in the system with a dedica...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
832 0 2
Latest Reply: lahiruherath

sesa288394
sesa288394 /html/rank_icons/SE-Employee.png

Can Easergy P3 relays be compatible with Energy HUB?

Hello Team, we are working on the standardization of some communication architectures for MV & LV equipment in Mexico, within the medium voltage the protection relay that we will leave as standard ...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
390 0 0

2024-09-03

Informational
Vivian_Wang
/html/rank_icons/Lieutenant.png Vivian_Wang /html/rank_icons/SE-Employee.png

PME/Site Server to Power Advisor /Energy Hub Connected Services Troubl...

See FAQ https://www.se.com/ca/en/faqs/FAQ000268951/
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
485 1 0

2024-08-27

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