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EcoStruxure Energy Hub

This forum is dedicated to supporting EcoStruxure Energy Hub service providers and partners with system implementation, reporting skills growth, and in demonstrating profitable improvements in monitored sites. Ask questions, get expert answers and the latest offer news, provide feedback and share community experience and knowledge!

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Announcements & Events

Exciting Updates from Energy Hub!

We're constantly enhancing your experience with regular "minor releases" every 2-3 weeks, and are pleased to announce our latest "Major Release" on October 31, 2024, packed with significant new features, enhancements, and commercial updates.

New Features and Capabilities:

  1. Facility Expert Small Business Substitution
  2. New BETA Mobile User Experience
  3. FE Energy/Operation Substitution and Migration
  4. Multi-Tariff Energy Rates and Energy Cost Analysis
  5. Alarm Improvements

We also introduced some exciting new capabilities for managing subscriptions in-app in July. We invite you to consult our documentation to learn more!

For detailed insights, consult the Energy Hub What’s New and get ready to explore the features now available! Stay tuned for an internal open-line webinar following the release for in-depth details and demonstrations.

EcoStruxure Energy Hub

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Mathew_Losey
/html/rank_icons/LtCommander.png Mathew_Losey /html/rank_icons/SE-Employee.png

WELCOME and GET STARTED to EcoStruxure Energy Hub User Group FORUM!

Welcome, dear members, to EcoStruxure Energy Hub Forum! This Forum is the place to find all needed support to use your EcoStruxure Energy Hub Software. Ask your own specific use questions and get Ex...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
1183 1 0

2022-05-04

sesa288394
sesa288394 /html/rank_icons/SE-Employee.png

Can Easergy P3 relays be compatible with Energy HUB?

Hello Team, we are working on the standardization of some communication architectures for MV & LV equipment in Mexico, within the medium voltage the protection relay that we will leave as standard ...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
338 0 0

2024-09-03

Informational
Vivian_Wang
/html/rank_icons/Lieutenant.png Vivian_Wang /html/rank_icons/SE-Employee.png

PME/Site Server to Power Advisor /Energy Hub Connected Services Troubl...

See FAQ https://www.se.com/ca/en/faqs/FAQ000268951/
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
415 1 0

2024-08-27

Informational
Vivian_Wang
/html/rank_icons/Lieutenant.png Vivian_Wang /html/rank_icons/SE-Employee.png

updated ‘EcoStruxure Energy Hub: Project Deployment (Digital)’ course

Schneider Application Engineers, I encourage you to to take the updated ‘EcoStruxure Energy Hub: Project Deployment (Digital)’ course in 'My LearningLink'. This will help you be better prepared before ...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
486 4 0

2024-08-21

Awais001
/html/rank_icons/Lieutenant.png Awais001 /html/rank_icons/EcoXpertMasterLeaf.png

ERMS

Hi Scheneider Community,I am trying to change the protection setting for a 4000A breaker. But can not change the ERMS settings, looks like its locked. I did not get why its locked and I can not click i...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
816 0 2
Latest Reply: EduardoFainblum

Informational
Mathew_Losey
/html/rank_icons/LtCommander.png Mathew_Losey /html/rank_icons/SE-Employee.png

Service Notice : Energy Hub planned maintenance to improve our service...

Notice: Maintenance to Energy Hub - 7 August 2024 When : August 7th, 2024 at 8:30AM UTC Expected Duration: up to 4 hours Energy Hub will be undergoing maintenance to improve our services. While no d...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
407 0 0

2024-07-31

PrzemekL
/html/rank_icons/Ensign.png PrzemekL /html/rank_icons/SE-Employee.png

EEH access permissions for Viewer previllige

Hi, how deep we can define access permissions for users (e.g. role = Viewer)? In Help is states: " For example, the access permissions of a user might be restricted to a certain site within the organiz...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
445 0 1
Latest Reply: Ken_Hsu

anarool
/html/rank_icons/Crewman.png anarool

Cannot access Energy View through iOS app. Manual is different to inte...

Hi team, First time poster 😀. Not sure what I am doing wrong, however I am unable to access the Energy View through the iOS app. I have followed the manual on EEH Help, however this differs to the...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
718 0 2
Latest Reply: Mathew_Losey

Informational
Mathew_Losey
/html/rank_icons/LtCommander.png Mathew_Losey /html/rank_icons/SE-Employee.png

Service Notice: Energy Hub Planned Maintenance - July 26, 2024

Hello Energy Hub User Community, please see below some information regarding a planned maintenance event that will take place on July 26th outside of standard business hours. Upcoming Maintenance Not...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
477 0 0

2024-07-25

jedzruiz1985
/html/rank_icons/Lieutenant_JG.png jedzruiz1985

Energy Hub: Meters association

Hi EcoXperts, Just an inquiry. Scenario 1: If I have 20 meters commissioned in a PAS800L and being monitored as well by PME, and I want to try and play with EEH, can I just let say buy 10 license...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
894 0 2
Latest Reply: jedzruiz1985

Mathew_Losey
/html/rank_icons/LtCommander.png Mathew_Losey /html/rank_icons/SE-Employee.png

Site Server Cloud Connection Registration Maintenance

On Thursday July 4th 2024, between 9am and 11am PST, maintenance will be performed on the cloud infrastructure that hosts Power Monitoring Export (PME) and Site Server cloud registration service. Durin...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
678 0 2
Latest Reply: Ken_Dunlop

Ken_Dunlop
/html/rank_icons/Ensign.png Ken_Dunlop /html/rank_icons/SE-Employee.png

Delayed Data Delivery for Site Servers

On June 30, 2024 at approximately 20:30 UTC, a unexpected network disruption caused an outage in the delivery of data from Site Servers to Energy Hub. The outage has caused a backlog of messages in th...
EcoStruxure Power & Grid icon_circle EcoStruxure Energy Hub
321 0 0

2024-07-03

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