EcoStruxure Energy Hub
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Posted: 2024-03-15 09:36 AM
Dear users, we have noticed an ongoing incident that is preventing all EcoStruxure Energy Hub users from receiving an alarm from their gateway.
We are working on investigating and resolving it with high priority.
Date Thursday, March 14, 2024
Start 4:00 pm UTC
Status under investigation
We apologize for the inconvenience and thank you in advance for your understanding.
Kind regards,
EcoStruxure Energy Hub team
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Posted: 2024-03-18 01:49 PM . Last Modified: 2024-03-18 01:51 PM
Alarm reception normalized in EcoStruxure Energy Hub
Dear users, This incident has been resolved
Date Monday, March 18, 2024
End 11:30 AM UTC
Status Normal
Analysis Process-related memory exceeded
Solution Memory has been increased
We apologize for the inconvenience and thank you in advance for your understanding.
Kind regards,
EcoStruxure Energy Hub team
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Posted: 2024-03-19 02:13 AM
thanks Eduardo for sharing of this info
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