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APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

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APC UPS Data Center & Enterprise Solutions Forum

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Anonymous user
Anonymous user

Smart UPS 7500 - appears dead after power outage

We had a prolonged power outage which caused the UPS to completely drain the batteries. Now, once power is restored the unit will not restart at all. Getting continual short beeps, (every 5 to 10 sec...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
657 0 1
Latest Reply: BillP

Solved
Anonymous user
Anonymous user

Smart UPS - 1000

My ups does its regular self test and one morning the UPS was beeping with a replace battery warning light. I performed a manual test and that was ok. The batteries are quite a few years old so I thoug...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1992 0 10
Latest Reply: Anonymous user

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Anonymous user
Anonymous user

SMX3000LV "Distorted Input" Random shutdowns skipping battery power

I've been dealing with this issue for over a year, including a complete replacement of the unit to no avail. Seemingly unprovoked (we have extremely clean and reliable power in our building) the UPS wi...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
776 0 1
Latest Reply: BillP

Solved
Bartolo
/html/rank_icons/Ensign.png Bartolo

Smart-UPS 2200 battery problem

The last two times when the UPS runs a self-test there has been an error afterwards. Notifications go like this: 0 seconds: self-test started 10 seconds: self-test passed + few more seconds: The batte...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1075 0 2
Latest Reply: Bartolo

teleseg_apc
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MY SMART-UPS RT 5000 HIGH OUTPUT VOLTAGE code error 00011

I followed all Flowchart procedures and tested the Inverter and Rectifiers I did not find anything. I thought it must be some software adjustment. Someone there could help me. Any help will be welcome...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
669 0 0

2021-06-28

Solved
BillP
/html/rank_icons/Khan_20x20.png BillP /html/rank_icons/ADMIN-role_red.png

MacOS X 10.14 and APC-SMT750I: Now restart if shutdown with USB cable ...

System:Mac Mini Late 2014, macOS Mojave 10.14.6APC SMT750IC, Firmware v 03.8, connected through APC USB Cable for communication with Mac Mini Dear Supporters and Readers I know that with macOS the bina...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1345 0 1
Latest Reply: BillP

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BillP
/html/rank_icons/Khan_20x20.png BillP /html/rank_icons/ADMIN-role_red.png

Lost Communication to the UPS

I suppose I didn't have the right firmware after I updated the AP9631? UPS is model SYA8K16P, see attached.
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
764 0 1
Latest Reply: BillP

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BillP
/html/rank_icons/Khan_20x20.png BillP /html/rank_icons/ADMIN-role_red.png

link for firmware download

Dear All, I have a smart ups, part number:SRT2200XLI. Mail testing is failure in this ups, what the problem regarding that, if upgrade the firmware then problem will solve? then give me the new firmwar...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
588 0 1
Latest Reply: BillP

Solved
Anonymous user
Anonymous user

UPS can't detect external battery packs

Dear all, Please help with the current issue. I have UPS SRT5XLI and 2 external battery packs SRT192XLBP connected. Battery packs were sent to the service center and they changed all batteries inside. ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
2815 0 4
Latest Reply: BillP

Solved
BillP
/html/rank_icons/Khan_20x20.png BillP /html/rank_icons/ADMIN-role_red.png

SURT15KRMXLT vs SURT15KRMXLI

I have an old SURT15KRMXLT that I want to use with a 240 volt, 3 phase supply. I need the output to also be the same - 240 volt, 3 phase. I can work with single phase output if 3 phase is not an option...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1710 0 10
Latest Reply: BillP

Solved
BillP
/html/rank_icons/Khan_20x20.png BillP /html/rank_icons/ADMIN-role_red.png

Two SMX3000RMLV2U UPS's shutdown at the same time. POSITIVE DC BUS SHO...

Hello all, I was out at a customer site they were reporting that their entire IT equipment rack was dead. Arrived on site and noticed both UPS were flashing "Fault State: PFC" and "Contact APC support...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
2286 0 11
Latest Reply: BillP

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