SRT10KRMLXI - All output groups off unable to turn on or reboot UPS

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Hi - we have an issue were our SRT10KRMXLI has turned all its outlet groups off. I cannot power them back on from the NMC and I appear to have a reduced menu function in the web client. I am logged on as apc (super user).

I cannot restart the unit from the web client and there appears to be very little I can do. We are under lockdown rules and I am unable to attend site. I have updated the NMC to the latest firmware.

Any help would be appreciated before I have to get someone (at cost) to go in and have a look.

Thanks

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