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APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

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APC UPS Data Center & Enterprise Solutions Forum

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GDL
GDL

Battery and transformer too hot to touch and battery bulging

Hi, I have a Back-UPS BX1600MI Firmware 378600G -302202G / 01.01a (1201 - 19) Serial 9B2215A23725 PowerChute Serial Shutdown is reporting the following: The UPS Status page reports 16.0% load and 0...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
664 0 3
Latest Reply: Teken

Solved
Anonymous user
Anonymous user

Update config using SCP

I'd like to bulk update the admin account and sending a .csf works fine with FTP but not with SCP. With SCP the file is just transferred to memory and the settings aren't updated. WinSCP fails to conne...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
2046 0 3
Latest Reply: bubbymcbubberson

AlienZ
/html/rank_icons/Ensign.png AlienZ

SMC1500-2UC

Since the end of December. multiple times of the day I am getting " Communications Lost" then "Communications Established" Firmware is "v 15.5 (1018)" up to date, network cables pristine, enter...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1554 0 13
Latest Reply: Teken

SivaramD
SivaramD /html/rank_icons/SE-Employee.png

Seismic requirements

Do the following items be designed with an IBC Ip=1.0 (as if they served a Risk Category II structure) ? • IT rack seismic anchors• Data hall Racking• Suspended cables and cable trays including anchor...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
225 0 0

2025-03-17

Greggall
Greggall

AP7931 MAC all zeros and model, serial#, etc blank

I have two AP7931 switched PDU's that show the unit info in "About System" as all blank.How can I rewrite this data to the Flash?Since it doesn't know what model it is, it has defaulted to 8-outlets (o...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
399 0 1
Latest Reply: Teken

OmahaNeonIT
OmahaNeonIT

Smart-UPS 1000 "Comms Lost" with online dashboard, but all other funct...

Hello,Our Smart-UPS 1000 battery back up has a warning message for Comms Lost on the online dashboard, but isn't showing any issues on its own front pane, and everything is functioning normally. We've...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
756 0 5
Latest Reply: Teken

Solved
fwiffo
fwiffo

Smart-UPS C1500 still showing L.01 end-of-life error after replacing b...

My UPS (Smart-UPS C1500) was showing the L.01 error indicating battery was reading end-of-life. I purchased and installed a new battery, but the error message returned after a few days. I checked the b...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1210 0 1
Latest Reply: Teken

Solved
Anonymous user
Anonymous user

ap9630 has a blank mac address will not connect to network

I can connect to the card via a serial port with hyperterm. See below the mac address is all zeros. Does the A- mean there is an error with one of the bin files? User Name : apcPassword : ***American ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
3678 1 8
Latest Reply: Greggall

Solved
Anonymous user
Anonymous user

Managment console can not found UPS, Also LED indicate "Comm Event: me...

It is Smart-UPS SRT 5000. Model Number is AP9537SUM. 1. We lost connection between the management interface and the UPS. It was working till yesterday. 2. The management web gui said "No UPS Found". 3...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
4273 0 9
Latest Reply: tdang

lucas.ruiz
lucas.ruiz

PowerChute Installation Error -

It's been months trying to figure out why the PowerChute wont even install. - We've deployed the "PCNS_en_5.1.0.ova" VM on a VxRail system and set the network, IPs and credentials as the manual describ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
204 0 0

2025-03-13

seuser3
/html/rank_icons/Crewman.png seuser3

APC NMC2 email notifications inconsistently sent

I'm having issues with inconsistent email notifications from 2 different NMC2 devices installed in 2 different SMX3000RMLV2U units. Sometimes notifications are sent to all recipients, but often times s...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
820 0 3
Latest Reply: Teken

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