SMT1000 no IP address

[Fry_Communications]

Hi All, 

I have 2 new fresh out of box SMT1000 units that will not pull an IP address.  There are 2 units on the same subnet that do pull IP addresses.   Not sure what is going on.  The port lights up and switch reports the port as up and working at 100Mbps.  

Also the UPS is reporting no Ethernet.

Has anyone else seen this and figured out how to get this working?

[Teken]

Show me a photo of the Ethernet port being used on the rear of the UPS. 

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[Fry_Communications]

Sorry for the delay.  The units in question are off-site and it took me a while to find time to make another visit.  Both units have Ethernet cables plugged into the Ethernet jack (see Pic).   However, the panel is still reporting No Ethernet (see Pic).   Last pic shows my Meraki dashboard showing one of the UPS's connected and actually transferring data, but again, no IP address.  The UPS is hardcoded to receive an IP address through the DHCP server.

[Teken]

Please review the following APC FAQ and validate each criteria had been met:

https://www.apc.com/us/en/faqs/FAQ000230321/

If you haven’t reset the Smart Connect interface please give it a try and report back the results:

https://www.apc.com/us/en/faqs/FA322105/

Lastly, assign a fixed IP Address based on the MAC address via your router  / firewall and report back the results:

https://www.apc.com/us/en/faqs/FA321794/

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[Fry_Communications]

Teken,

Thanks for helping to troubleshoot this with me.   I made a special trip to look at this ASAP today.   

The FAQ has been met.  I have 2 out of 4 UPS's on the same VLAN/subnet working properly.

I reset the Smart Connect interface on the one unit I can reach without a lift and it didn't make a difference.  I still see "No Ethernet" on the screen but the interface and switch say otherwise.

All 4 UPS's on this VLAN/subnet are set for fixed IP addresses.. 

Unless you have any other suggestions, it might be time to open a support case.? 

[Teken]

I would ask you to ping the two units and report back the results. Insure you ping both systems continuously and show me the results.

The photo you uploaded shows the Ethernet cable is extremely bent which is never a good thing as this runs against the standard for bend radius limits.

As such, replace the Ethernet cable and move to another switch port to eliminate that also isn’t a problem.

Once the three action items have been completed verify the rear Ethernet port shows a connection and link activity.

Please do submit a service request with APC Technical Support. 

Lastly, as a sanity check I would find a way to connect one or more of the systems to a flat network. No VLAN, 802.1X, Port Security, Firewall, etc. 

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