SMT1000 no IP address

[Fry_Communications]

Hi All, 

I have 2 new fresh out of box SMT1000 units that will not pull an IP address.  There are 2 units on the same subnet that do pull IP addresses.   Not sure what is going on.  The port lights up and switch reports the port as up and working at 100Mbps.  

Also the UPS is reporting no Ethernet.

Has anyone else seen this and figured out how to get this working?

[Teken]

Show me a photo of the Ethernet port being used on the rear of the UPS. 

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[Fry_Communications]

Sorry for the delay.  The units in question are off-site and it took me a while to find time to make another visit.  Both units have Ethernet cables plugged into the Ethernet jack (see Pic).   However, the panel is still reporting No Ethernet (see Pic).   Last pic shows my Meraki dashboard showing one of the UPS's connected and actually transferring data, but again, no IP address.  The UPS is hardcoded to receive an IP address through the DHCP server.

[Teken]

Please review the following APC FAQ and validate each criteria had been met:

https://www.apc.com/us/en/faqs/FAQ000230321/

If you haven’t reset the Smart Connect interface please give it a try and report back the results:

https://www.apc.com/us/en/faqs/FA322105/

Lastly, assign a fixed IP Address based on the MAC address via your router  / firewall and report back the results:

https://www.apc.com/us/en/faqs/FA321794/

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