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APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

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APC UPS Data Center & Enterprise Solutions Forum

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gellenb
gellenb

Data log showing wrong frequency on output

I have a SmartUps rack 2200 that is randomly showing the wrong output frequency. I'm not at the UPS when this happens so I don't know if the log is wrong, or if the UPS is running at the wrong frequen...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1037 0 0

2022-04-24

perrorist_apc
/html/rank_icons/Ensign.png perrorist_apc

Flat battery alert

I have a Smart 1500VA UPS that I bought in 2015. The alert is saying "Warning battery / Connect battery". The battery level appears to be zero. Assuming that is correct, power is still passing through,...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
787 1 0

2022-04-23

geraldoleonardo
/html/rank_icons/Crewman.png geraldoleonardo

APC PDU AP7911A is not showing any reading in web UI

Everything else looks fine with the APC PDU AP7911Ahttps://www.apc.com/shop/us/en/products/Rack-PDU-Switched-2U-30A-208V-16-C13/P-AP7911A I have couple of devices plugged in alreadybut i do not see any...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
2384 0 4
Latest Reply: geraldoleonardo

naoliv
naoliv

SURT10000XLT firmware

Hi, We have 3 Smart-UPS RT 10000 XL (SURT10000XLT), supposedly identical, but with different firmwares: 2 units are with firmware apc_hw05_aos_611/apc_hw05_sumx_611 and 1 unit apc_hw05_aos_606/apc_hw05...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1022 0 0

2022-04-18

lanman1
lanman1

Help finding old firmware

Hi, we have a symmetra LX 8k single phase with AP9631 that we just upgraded to 7.0.4 firmware and it broke all our SNMP monitoring. I'd like to roll back to 6.5 but can't seem to find the firmware pac...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
904 0 1
Latest Reply: RiordanBabbitt

Solved
stevendt
/html/rank_icons/Ensign.png stevendt

Install PCNS on Hyper-V (core)

Hi, I want to install PCNS v4.x on a server running Hyper-V 2016 (core). This is a stand-alone server, i.e., not clustered. When I read the installation instructions, they advise that . . . "The Remote...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1664 0 2
Latest Reply: stevendt

rgaddie
rgaddie

AP9631 - SNMP works but Web and SSH stop working

I have an SmartUPS 2000 w/ 9631 that web/ssh access stopped working. Tried resetting the network card, no change. I replaced the AP9631 card in the UPS and was able to access the web initially to confi...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
670 0 0

2022-04-15

iomasm
iomasm

PCNS Command file path not accepted

Hello, i have a very strange problem. I have tried to run a command file for shutting down the netapp but as you can see in the image the folder i use is not accepted. Everything seems ok but i don't k...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1387 0 1
Latest Reply: BillP

AmirJustin_apc
AmirJustin_apc

does 750rm connect to the APC cloud?

I dont see where this one has network card, is it an option?we do like using the smart connect cloud to get notifications when there is power outage or battery needs replacing, etc.
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
671 0 1
Latest Reply: BillP

JBBECK
JBBECK

No longer receiving "Passed self-test" email from ups

We have stopped receiving the corresponding "Passed Self-Test" E-Mail from a 16kVA Symmetra LX UPS. The last one we received was on 1/21/2022.
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
680 0 0

2022-04-15

Solved
HeresEd
/html/rank_icons/Crewman.png HeresEd

Firewall Settings for Network Management Card 4

This is on a Galaxy VS 15kW. I get this message every time I try to configure the firewall: IP/Range/Subnet Argument must be either IPv4 or IPv6 address or empty for 'any' IP addressI am trying to add ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
2492 0 4
Latest Reply: HeresEd

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