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APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

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APC UPS Data Center & Enterprise Solutions Forum

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Anonymous user
Anonymous user

Generator no longer running scheduled test

We have a APC InfraStuxure ATS swith on a Cummins generator (125DSHAE-6409) that quit running the weekly test that are scheduled. The event only shows last test from a couple of weeks ago and no alarms...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
624 0 5
Latest Reply: Anonymous user

Solved
ravand_apc
ravand_apc

Symmetra 80K PX - 1 Min Runtime Calibration

Hi, We have a Symmetra PX 80K which suddenly failed the self test and changed the run time from 7min to 1min . Considering that the batteries were about 4 years old, we changed them and did the self-t...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
877 0 3
Latest Reply: BillP

Solved
BillP
/html/rank_icons/Khan_20x20.png BillP /html/rank_icons/ADMIN-role_red.png

Startup failed Symmetra PX SYCF160KH and PDUM160H-B

Please can someone help me with the startup process for new installation. After physical installation done I tried powering the UPS and a message on the screen says ''Communication lost, fault light ON...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
915 0 2
Latest Reply: BillP

Solved
Anonymous user
Anonymous user

galaxy 5500

HelloI have a problem starting upsIt has errorsKZda%2FvWa74tFQ%2FZy7Tr%2Bgg%3D%3D&Rest-Api-Key=d3Bhc3F1aWw6NjM3MzU2MWEtNzYzMC00OTc5LTkyMTAtOTJjYTU0NGEwZWFl.jpeg
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1091 0 5
Latest Reply: BillP

Solved
Anonymous user
Anonymous user

AP7930 Shows ER on LCD

Hello, I apologize if this is the wrong space to post this upfront. I have an AP7930 i bought used and it has worked great for the past few months. I noticed last night the LCD displays ER so i connec...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
2004 0 1
Latest Reply: B-DoubleE_apc

Solved
Anonymous user
Anonymous user

Symmetra PX Management Card - Manual IP Address

Hello all. I am trying to connect our Symmetra PX 100kw to our management network using the network management card (0g-9354). Initially, I configured the IP manually using the display. I connected the...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1669 0 1
Latest Reply: BillP

BillP
/html/rank_icons/Khan_20x20.png BillP /html/rank_icons/ADMIN-role_red.png

Explanation of firmware number format

how the firmware number describes its version, date of release etc? For example 912.0405.I is a firmware revision of SUVT30KVA. So how this number describes which information. Thanks
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
436 0 0

2021-06-26

Solved
Anonymous user
Anonymous user

Bypass not in range; either frequency or voltage

This error message comes and goes throughout the week. New to this, where should i begin to look for troubleshooting. The error will normally clear within 10 seconds. Thanks, MTB
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
2430 0 4
Latest Reply: BillP

BillP
/html/rank_icons/Khan_20x20.png BillP /html/rank_icons/ADMIN-role_red.png

SUVT40 Genrate massage(UPS: In bypass in response to an internal hardw...

Hello Dear SUVT40 Genrate massage(UPS: In bypass in response to an internal hardware fault.) in events logs and clear in one hour automatically clear and working normal and in time loud w...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
595 0 0

2021-06-26

Solved
Anonymous user
Anonymous user

SYSTEM FAILURE DETECTED BY SURVEILLANCE ALARM MESSAGE ON SMART-UPS 40K...

I am having the "System failure detected by Surveillance " alarm message on SMART-UPS 40kva,400V. this caused the UPS to shutdown the Output Power. I have to bypass the ups by using Mechanical bypass S...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
3571 0 3
Latest Reply: BillP

BillP
/html/rank_icons/Khan_20x20.png BillP /html/rank_icons/ADMIN-role_red.png

Smart-UPS SRT 10000 - Bypass not in range ; low voltage.

About 6 weeks ago we bought and installed this UPS for a customer. Three-Phase, no secondary feed. About 3 weeks ago me got the first alarm, i checked data logs and i cant find any distortion, but the ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
777 0 0

2021-06-26

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