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Schneider Electric Wiser Forum

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Schneider Electric Wiser Forum

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Informational
David_SE
/html/rank_icons/Captain.png David_SE /html/rank_icons/SE-Employee.png

Wiser Home app new version - v7.3.0 & Wiser Home Hub 2nd Gen new FW ve...

Dear Wiser user, A new Wiser Home app version v7.3.0 and a new Wiser Home Hub 2nd Gen FW version 4.42.23 will be deployed that week. In addition to bug fixes and enhancements, this release co...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
512 1 1
Latest Reply: Fozzie1960

Solved
Alfred_SE
Alfred_SE /html/rank_icons/Retired-User.png

Welcome to the Schneider Electric Wiser Community!

Dear Wiser user, Interact with other #Wiser users while staying up to date on the newest news, features, and customer stories. Have a #Wiser Life! A whole new #Wiser environment for you to get to...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
3975 9 3
Latest Reply: StewartT

diogosilva_2002
diogosilva_2002

Wiser Alexa

Hi, I have a Wiser in my office at work and we have an Alexa. The Wiser controls a curtain, so it can be operated by voice command using Alexa. But a few weeks ago, it stopped working. I say, ‘Alexa,...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
11 0 1
Latest Reply: David_SE

Fred38
Fred38 /html/rank_icons/SE-Employee.png

Unable to connect the Gateway from a remote 4G/5G connection

Hi,I'm a new user to the system.I just installed a Wiser Gen 2 with few Powertag R9M60.All seems to be ok when I am on my home network (Wifi). I can access the App, see the gateway, the tags, etc...How...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
24 0 1
Latest Reply: David_SE

Solved
Suikam
/html/rank_icons/Crewman.png Suikam

Wiser Energy Monitor to Schneider Home App

On July 31st I was forced to upgrade my Wiser Energy App to the new Schneider Home app. Since then I lost all of the monitor readings and old data. I opened a support case two weeks ago and so far no...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
602 3 5
Latest Reply: David_SE

CollapsedOrange
CollapsedOrange

Matter issues on 2nd gen Hub

Hey, so I'm a bit stuck trying to set up the Matter stuff. When I first upgraded to the 2nd gen hub, I did a quick test to see if it worked, and it did. The issue is I only added one rad at the time, s...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
86 0 1
Latest Reply: David_SE

mickiete
mickiete

Temperature Display Offset

Is there a way to offset the temperature reading display on the app by a room stat as the readings I am getting from the sensors are about 2 deg lower than the actual rooms after checking with other di...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
12 0 0

2025-11-02

OKC171166
/html/rank_icons/Crewman.png OKC171166

Wiser Gen 2 - CH Cycling every 10 minutes

We have a Worcester Bosch 18 RI boiler (non-open therm) connected to a Wiser Gen 2 thermostat. We noticed that the thermostat would ask the boiler to come on and go off every 10 minutes. We spoke with ...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
638 0 10
Latest Reply: OKC171166

DanIOM
/html/rank_icons/Crewman.png DanIOM

No longer able to add a new wiser device

I am no longer able to add a new wiser device (neither plug nor TRV) into the Wiser app. My existing home Hub setup with multiple TRV's continues to work, I can control the existing devices within ...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
429 0 10
Latest Reply: JPJersey

Solved
LondonWiserUser
/html/rank_icons/Crewman.png LondonWiserUser

Using smart plug as range extender - some questions

Hi all, I've been using the Wiser smart heating system in my home for about a month now. It's a three-storey house with the Heat Hub R located next to a combi boiler in the middle of the top floor. W...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
8918 0 10
Latest Reply: David_SE

Solved
MalcolmSu
MalcolmSu

Upgrade to 2nd Generation Hub

I'm about to commence my upgrade to the 2nd Generation hub. I've watched this video on the Drayton Controls YouTube channel. It states I have to delete the room and radiator thermostats from the existi...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
124 0 2
Latest Reply: David_SE

chourmovs
/html/rank_icons/Crewman.png chourmovs

wiser CCT501801 soft brick ??

Hi, When I came back from vacation, my Wiser Hub Gen 2 (CCT501801) was showing a solid red LED.I rebooted it, and now every time it starts, it connects to my router (receives IP 192.168.1.125 and shows...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
66 1 1
Latest Reply: chourmovs

Solved
Verelec
Verelec

Wiser2 (5200WHC2) failure after firmware (1.32.4) update with Piced 4....

Hi all, during a routine service call at a client I was kindly sked to perform a small change in the Wiser2 widgets. That is simple in itself except that the firmware update bricked the Wiser2 during t...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
348 0 3
Latest Reply: David_SE

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