Wiser hub v2 connection error

[JR5]

I have followed hub wifi tips here, have latest iPhone and wiser firmware have fixed 2.4ghz wifi channel, reserved ip address for the hub in my router but still have connection errors every few days. 

any other tips??

[David_SE]

Hi @JR5 ,

Thanks for your post, is it a new behaviour (appeared after the latest system release mid Oct 25) ?

Is your hub wifi signal good ?

Please don't hesitate to contact our local customer to obtain deepr assistance on your system.

BR

David

Customer support contacts 

PS : if you are located in UK, our customer support can be contacted at support@schneider-electric.zendesk.com or alternatively call us on 0333 600 022 (option 2, then 2)

[SYM]

Have you specified a channel on the 2.4ghz band or left it as auto? My issues were solved by fixing the channel to 6 (try 1, 6 or 11 as these are the non overlapping ones). I have lots of non Wiser smart plugs and believe the issue to be caused by clashes on the channel with non Wiser Zigbee devices.

[David_SE · Accepted solution]

Post closed as no more replies. Please reopen a new one if it is not solved or if you need further info.

BR

David