Eco Mode Question

[Kernow_Yardie]

Please look at image for message as get error saying message isn’t allowed. 

 

[David_SE]

hi @Kernow_Yardie ,

Thanks for your post. I don't have a reason for that behaviour. Please contact our local customer support to collect your installation information and start to analyze your system.

BR

David

[David_SE]

Hi @Kernow_Yardie ,

I hope that you contacted our customer support, perhaps it analyzed & corrected your system behaviour.

BR

David

[Kernow_Yardie]

Hi David,

I have but they can’t seem to figure out why it’s behaving this way.  So it still under investigation.

[David_SE]

Hi @Kernow_Yardie ,

Is it possible to share with me the ticket number provided by the customer service so i cancheck the status?

Thanks.

BR

David

[Kernow_Yardie]

253908 - it’s been escalated and I’ve sent logs twice now, last time for some reason (see photo for rest of message as am getting error again, can you advise why?)

 

[Kernow_Yardie]

253908 - I’ve not had a response since 9th now and the last reply thought I had uploaded the last set of logs from my ipad so was asking details about the IoS and build however I had uploaded from my phone as I had the previous set, so not sure what happened there.

[Kernow_Yardie]

This ticket is still open and I’ve had no update for nearly a month now.  Would be I possible to chase?  I have emailed twice but no response.  Thanks