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Label: "usability issues"

View in: "Schneider Electric Wiser Forum" | Community

18 Posts | First Used: 2025-05-08

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Informational
David_SE
David_SE Mentor

Wiser Home app new version - v7.5.0 & Wiser Home Hub 2nd Gen new FW ve...

Dear Wiser user, A new Wiser Home app version v7.5.0 and a new Wiser Home Hub 2nd Gen FW version 4.46.2 will be deployed that week. In addition to bug fixes, that release includes the fol...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
554 1 9
Latest Reply: HarryHoudini

Solved
Alfred_SE
Alfred_SE Leader

Welcome to the Schneider Electric Wiser Community!

Dear Wiser user, Interact with other #Wiser users while staying up to date on the newest news, features, and customer stories. Have a #Wiser Life! A whole new #Wiser environment for you to get to...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
6378 9 3
Latest Reply: StewartT

Solved
dvwiley
dvwiley

Solar / Secondary panel monitor

Good afternoon! Before the conversion to Schneider home, I was monitoring two electrical panels by using the secondary connection on the main monitor system. How do I configure that with the new app...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
202 0 1
Latest Reply: David_SE

Solved
Suikam
Suikam

Wiser Energy Monitor to Schneider Home App

On July 31st I was forced to upgrade my Wiser Energy App to the new Schneider Home app. Since then I lost all of the monitor readings and old data. I opened a support case two weeks ago and so far no...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
1818 4 7
Latest Reply: Crane39

Solved
AksuL
AksuL

Wiser Wireless Switch (WDE002924) Quick Home Connect (5-clicks) fails ...

Hi everyone, I am trying to set up a direct device-to-device connection (Quick Home Connect) between an Exxact wireless switch (WDE002924) and two micro module switches (CCT5011-0002) without a Wiser...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
321 0 5
Latest Reply: David_SE

Solved
Joe_123
Joe_123

decide whether a heat demand on a room will trigger the boiler or not?

Is there any way of deciding whether my TRVs in certain rooms trigger the boiler or not?
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
668 0 6
Latest Reply: David_SE

Solved
David_SE
David_SE Mentor

Daylight Saving Time Issue – Impact on SE Charge & EVlink Home Smart S...

Hi, Yesterday, many countries switched from winter to summertime and SE Charge and EVlink Home Smart users schedules in Wiser are impacted as they may appear misaligned after the time change.Root Cause...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
233 0 1
Latest Reply: David_SE

Solved
nicdev007
nicdev007

Re-asking for a solution: migrate from Wiser first generation to wiser...

Hello, I am asking to see if we have any news on a tool that can do the transfer from Wiser Hub gen 1 to Gen 2. Asked the question last year with @lgo44 but still no tool available. Any updates? Messag...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
367 1 1
Latest Reply: David_SE

Solved
SEP
SEP

Away mode not turning hot water off

Away on holiday last November. Set away mode. Both heating and hot water were turned off until away mode cancelled. Have been away last week. Set away mode but hot water was still turning on at the s...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
463 0 5
Latest Reply: SEP

Solved
JMatt
JMatt

Room Thermostat Issues... Again

We have had many issues with our Wiser Room Thermostat, and recently it has started to go offline for no apparent reason. We have tried replacing the batteries, moving it closer to the hub, resetting t...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
651 0 2
Latest Reply: David_SE

Solved
DAldred
DAldred

Automation tab missing

I have a number of TRVs connected via a hub; all are shown in my app. I'd like to explore automations. The first step seems to be to go to the Automatons section of the app (using the icon at the f...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
573 0 3
Latest Reply: David_SE

Solved
WelshY
WelshY

Heating system not reaching room setpoints – boiler cycling and Wiser ...

I have a Worcester Bosch Greenstar 30si combi boiler with no OpenTherm support, serving seven radiators, all fitted with Wiser thermostatic radiator valves (TRVs) and a Wiser HubR2. There is no separat...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
470 1 1
Latest Reply: DavidBu

Solved
JR5
JR5

Wiser hub v2 connection error

I have followed hub wifi tips here, have latest iPhone and wiser firmware have fixed 2.4ghz wifi channel, reserved ip address for the hub in my router but still have connection errors every few days. ...
Schneider Electric Wiser icon_circle Schneider Electric Wiser Forum
763 0 3
Latest Reply: David_SE

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