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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

Start a Topic
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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
957 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5037 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4322 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4914 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6698 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8787 3 1
Latest Reply: Charles_Murison

Solved
SantiagoAlvarez
SantiagoAlvarez Explorer

Power TAg for two phase Load

Is it possible to measure a 220 VAC (VLL) load (two-phase) with a 3-pole Powertag sensor A9MEM1543? How can I measure energy with PowerTAg for loads with 2 phases? @Anonymous user please.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
985 1 1
Latest Reply: Romain_Polette

Solved
Chriskero
Chriskero

CONECTION PM8000 - PLC WITH MODBUS TCP/IP

Good, I am looking to read various values of power, voltage and current from the PM8000 using the modbus tcp IP protocol, it turns out that the registers are according to the MODBUS mapping of the PM...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1802 0 1
Latest Reply: Mehran_Mehrnia

Solved
tecnica_ingenie
tecnica_ingenie

Error al actualizar firmware ION7400

Estoy pasando de la versión 2.1 a 4.0 y me detiene el error RMP framework. ¿Como soluciono?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1152 0 1
Latest Reply: Mehran_Mehrnia

Solved
jonathanzamban
jonathanzamban

Hardware Support - CM4000 Power Meter

We have 8no. CM4000 power meters installed onsite. They are daisy-chained over RS-485 (4-wire) to an EGX150 unit (all within the same panel). Some of these units simply stopped responding to the EGX'...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1752 0 3
Latest Reply: Charles_Murison

Solved
Stuart_Cheng
Stuart_Cheng Contributor

Power meter ride-through time

Hi All, Would like to inquire what is the ride-through time for a power meter? Referring to the datasheet below, does it mean the meter has a battery inside which can keep the internal clock alive fo...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1797 0 2
Latest Reply: Stuart_Cheng

Solved
Madleen_Laclef
Madleen_Laclef Mentor

Vigilohm - Your Essential Assets

Here is a summary of our essential assets on Vigilohm Insulation Monitoring Devices. Promote & Sell Assets Vigilohm Catalogue: Includes application information, selection guide, product datashe...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3482 2 4
Latest Reply: Romain_Polette

Solved
TS_Ting
TS_Ting Contributor

Changing External Numerical Module value by Modbus using Float data ty...

How do I set up PM8000 so that I can write a floating point by Modbus to an external numerical module? I want to compare this against a measured value to trigger data recording.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1552 0 3
Latest Reply: Charles_Murison

Solved
Parlindungan_Sitorus
Parlindungan_Sitorus Contributor

How to setup and configure ION8650 to send alert (voltage disturbance ...

Hi Expert,I kindly need advice how to setup and configure the ION8650, when there is a sag/swell (voltage disturbance detection), will send notification to user via SMS (short text message) to user's h...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1508 0 2
Latest Reply: Charles_Murison

Solved
T.Okada
T.Okada

ION9000 repeats powering up and down

Hi, Our customer asks us to update the firmware because the ION9000 sometimes automatically repeats powering up and down. (It’s not only one PQM, but some ION9000 units at the customer site are showi...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1366 0 4
Latest Reply: T.Okada

Solved
Itch
Itch Contributor

A9MEM3255 energy meters connected in series

I have 2 x A9MEM3255 energy meters connected in series with one CT per phase on a switch board. The problem I am experiencing is the current reading on the display of the meters are not the same value....
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1726 0 3
Latest Reply: Mehran_Mehrnia

Solved
ArmandV
ArmandV

Analogue input on ION7650 vs ION9000

Hi All,We recently replaced a faulty ION7650 meter with an ION 9000 meter.The ION 7650 meter was reading an analogue signal. We therefore fitted the ION9000 meter with an analogue expansion card (METSE...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2618 0 6
Latest Reply: ArmandV

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