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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
821 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4869 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4199 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4766 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6547 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8656 3 1
Latest Reply: Charles_Murison

Solved
Madleen_Laclef
Madleen_Laclef Mentor

Vigilohm - Your Essential Assets

Here is a summary of our essential assets on Vigilohm Insulation Monitoring Devices. Promote & Sell Assets Vigilohm Catalogue: Includes application information, selection guide, product datashe...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3419 2 4
Latest Reply: Romain_Polette

Solved
TS_Ting
TS_Ting Contributor

Changing External Numerical Module value by Modbus using Float data ty...

How do I set up PM8000 so that I can write a floating point by Modbus to an external numerical module? I want to compare this against a measured value to trigger data recording.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1496 0 3
Latest Reply: Charles_Murison

Solved
Parlindungan_Sitorus
Parlindungan_Sitorus Contributor

How to setup and configure ION8650 to send alert (voltage disturbance ...

Hi Expert,I kindly need advice how to setup and configure the ION8650, when there is a sag/swell (voltage disturbance detection), will send notification to user via SMS (short text message) to user's h...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1456 0 2
Latest Reply: Charles_Murison

Solved
T.Okada
T.Okada

ION9000 repeats powering up and down

Hi, Our customer asks us to update the firmware because the ION9000 sometimes automatically repeats powering up and down. (It’s not only one PQM, but some ION9000 units at the customer site are showi...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1351 0 4
Latest Reply: T.Okada

Solved
Itch
Itch Contributor

A9MEM3255 energy meters connected in series

I have 2 x A9MEM3255 energy meters connected in series with one CT per phase on a switch board. The problem I am experiencing is the current reading on the display of the meters are not the same value....
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1691 0 3
Latest Reply: Mehran_Mehrnia

Solved
ArmandV
ArmandV

Analogue input on ION7650 vs ION9000

Hi All,We recently replaced a faulty ION7650 meter with an ION 9000 meter.The ION 7650 meter was reading an analogue signal. We therefore fitted the ION9000 meter with an analogue expansion card (METSE...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2534 0 6
Latest Reply: ArmandV

Solved
Sabyasachi
Sabyasachi

IEM 3255 Not giving consistent pf values.

Hi All, I am facing an issue with reading the RS485 data with the IEM 3255 Energy meter. When I am trying to see the pf from the meter screen itself, it's showing me as -0.84 as shown in the image.Mete...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1354 0 2
Latest Reply: Mehran_Mehrnia

Solved
johannvd
johannvd

EM49xx Setup & Configuration

Good day, An existing installation of an EM4900 multi-circuit meter required monitoring of additional circuits. Existing install had Channel 1 - 20 all as single phase and 21-23 & 24-26 as three ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1478 0 1
Latest Reply: johannvd

Solved
sesa269891
sesa269891 Explorer

Power logic meter PM5331 Digital output Query

Hi PM5331 meter Digital output not able to control from DCS through Modbus. Can i get Digital output command address or advice how to control digital output from DCS/PLC.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1130 0 2
Latest Reply: sesa269891

Solved
Liangchen1982
Liangchen1982

Cal time in ION diagnostic module

Hello SE experts, We have many sites using ION8650 dynamic programming: meters talk to each other through modbus master/slave modules, the master meter poll resource meters data, and doing loss alloc...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
899 0 1
Latest Reply: Charles_Murison

Solved
DCarlson
DCarlson Mentor

HDPM6000 Power factor (IEC/ANSI)

@JohnVanGorp , Our customer is requesting that we provide IEEE power factor calculations for the HDPM6000 for equipment configured in the ANSI fashion and IEC power factor calculations when its wired...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1706 0 1
Latest Reply: JohnVanGorp

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