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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
821 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4869 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4199 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4766 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6547 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8656 3 1
Latest Reply: Charles_Murison

Anonymous user
Anonymous user

Meter's measurment accuracy

Hello everyone, I have customer’s question about our meter’s measurement accuracy : Actually, he wants to know which part of the device is responsible of the accuracy difference from a meter to anothe...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
830 0 0

2014-11-17

Pradip_SEL
Pradip_SEL Explorer

ION 8600 Meter Calibration...

Hi,Our End customer asking "what's the Calibration time interval of ION8600 meter already installed & running in the field"....Pls suggest it's urgent
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1194 0 1
Latest Reply: Charles_Murison

Solved
Sven_Ortmann
Sven_Ortmann Leader

5th or 7th Harmonic with ION7650 and PME

Hi,how can i display the 5th or 7th Harmonic with an ION 7650 and PMEWere can i find this ?Is this automatically stored in Database or do i have to change something?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
844 0 1
Latest Reply: dborle

Anonymous user
Anonymous user

EGX100 Maximum Practical number of meters connected

Hi,I would like to know what has been done as maximum number of meters connected to EGX100 in a project (forget the documentation and standard Modbus rule of thumb that one can have 31 devices connecte...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1191 0 1
Latest Reply: Hal_Etheridge

sesa130444_brid
sesa130444_brid Troubleshooter

Small Bugs

Hi Robert, The new version seems to work with the PM8's. I only had two to try it on but there was no issue with the alarm portion of the templates. There are some other issues. First, I can't ed...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1017 0 1
Latest Reply: Robert_Lee

Solved
sesa294402
sesa294402 Leader

Recover password of power meter PM710

Hi all,We have a customer is using our power meters PM710 (firmware version 2.0 - 3.0). The contractor had installed wrong CT ratio so that we need to support them. The problem here that they had chang...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2610 0 3
Latest Reply: dborle

Solved
Samuel_COELHO
Samuel_COELHO Contributor

PM810 - Problems with powers in display.

Hello All,I have a costumer with a problem in PM810. In display, the PM810 not show the powers per phase (VA, VAr and W), only show a dash (see attach files), but show the total for all powers.I think ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3276 1 3
Latest Reply: dborle

Solved
Anonymous user
Anonymous user

Does anyone know what the ICIndustry Canada Company Code is for =S=?

Hi guys,I'm looking for the first 4 numbers and the letter forming the IC company code - unique for =S= apparently.This is for a Zigbee Energy meter we are working on.Any clues?thanks!
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1403 0 2
Latest Reply: sesa56314

Anonymous user
Anonymous user

ION metering system by Premium Power for ESB Network utility

ION 7650 system done by system integrator Premium Power for ESB Network (utility)
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1054 1 0

2014-10-24

Solved
sesa55282
sesa55282 Leader

Reading Registers via Bacnet

Customer is trying to read registers of a CM4 and a Micrologic Trip Breaker by using BacNet at his BMS. He claims that he has connected to the devices but only sees blank registers. Any idea what he is...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2095 0 6
Latest Reply: dborle

sesa36789
sesa36789 Leader

Is there a 'tool' that determines how many days of onboard logging cou...

Is there a 'tool' that determines how many days of onboard logging could be achieved, based on parameters defining the logs you wish to set up on the device?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1522 2 2
Latest Reply: dborle

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