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APC UPS Data Center & Enterprise Solutions Forum

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BillP

Support Options / Smart-UPS

I'm trying to understand my options for support on Smart-UPS (Smart-UPS 5000). I would like some sort of support contract, so that if the Smart-UPS fries, I'm not facing an unplanned CapEx purchase to ...

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610 0 1

Latest Reply: BillP

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BillP

APC SMT1500I / SMT2200I crashes with error "No Output Volt" (sparking/...

Hello,I have APC Smart-UPS 1500 (SMT1500i) and it started to behave abnormally. When it enters battery mode the ups starts to produce very loud and disturbing cracking/rattling noise like there is some...

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4285 0 5

Latest Reply: BillP

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Anonymous user

AP5610 KVM Tiered Approach

I'm designing a new layout and infrastructure architecture for my data center and was thinking of using a tiered approach for the KVM switches. My plan is to have a KVM switch installed in each rack. T...

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1000 0 2

Latest Reply: Anonymous user

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BillP

APC PDU post outage behavior

Hi, We recently experience a power outage at out our data centre. When the power was restored, our PDU did not switch the power back on for the outlets. We had to do a manual intervention to be able to...

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727 0 1

Latest Reply: BillP

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Anonymous user

AP5202/AP5717 & Dell PowerEdge 2950 Stopped Working

The mouse and and keyboard through the KVM just stopped working and are no longer detected in BIOS. Cables and KVM port work on other Dell servers. The server still detects a regular keyboard and mouse...

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557 0 1

Latest Reply: BillP

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Anonymous user

AP88xx Metered Rack PDU firmware - apc_hw_aos_514.bin & apc_hw05_rpdu2...

Hi Guys, Noticed release notes for the AP86xx, AP88xx and AP89xx Rack PDU's (990-3864B-EN.txt) which was released December 16th 2010. It's referring to a newer version of the Platform OS (apc_hw_aos_51...

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805 0 1

Latest Reply: BillP

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Anonymous user

Not possible to change menu from standard to advanced!

Hi! I have a problem that's very annoying. I'm trying to change the menu setting on my Smart-UPS SRT8K from standard to Advanced but every time i try it jumps back to standard after 1-2 seconds. All p...

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2050 0 1

Latest Reply: BillP

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Anonymous user

AP7951 Switched Rack PDU: Communications lost.

Hi My AP7951 web interface was not responding so we pushed the reset button in, This then allowed us to load/login to the web interface however it now says "*Switched Rack PDU: Communications lost*." I...

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7450 0 23

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Anonymous user

Selftest failed - Smart UPS 5000 SUA5000RMI5U

One of our UPS's failed its scheduled selftest the other day, which was within the expected life expectancy of the batteries so we thought nothing of it and just replaced the batteries (RBC55) with a s...

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2454 0 4

Latest Reply: BillP

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BillP

SMX1500RM2U with network card - loud clicks, DISTORTED INPUT

I have the SMX1500RM2U with the network card. About three weeks ago I started to hear loud clicking noises coming from the unit. At that time and until yesterday (5/13/17) I had plugged the unit into a...

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1719 0 6

Latest Reply: BillP

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BillP

Smart-UPS 3000 RM Battery Capacity

We have a Smart-UPS 3000 RM that is 5-6 year old with APC OEM batteries that were installed about 6 months ago. This past Tuesday around 4:30 AM it reported a very short duration, but severe voltage s...

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1141 0 2

Latest Reply: BillP

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