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APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

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APC UPS Data Center & Enterprise Solutions Forum

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gnguyen
gnguyen

Get alert "Internal pack, cartridge 1 is not installed." even after re...

Hello, We received an alert to replace the batteries in a Smart-UPS SRT 6000. We installed the new batteries but it shows batteries are disconnected and the webgui shows the alert " Internal pack, c...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
481 0 1
Latest Reply: Teken

jacobwilliamroy
jacobwilliamroy

What timezone do I pick?

I am configuring a SMT3000RM2UC UPS and I'm trying to set the timezone. I am on EST. All I'm seeing for timezone options are a list of cities, none of which I am in. What one do I pick so the time is c...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
341 0 1
Latest Reply: Teken

m3line
m3line

Alarm Event: Unit Over Temp

Hello We have a problem with new APC Smart-UPS 3000. When I turn on UPS show "Alarm Event: Unit Over Temp". On smartconnect portal is error UPS Fault (Error Code: P.04). Is there any solution for this...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
356 0 1
Latest Reply: Teken

Field-Ops-Cooper
Field-Ops-Cooper

APC SRT5KRMXLI - Error P.13 after battery change

With no mains input voltage applied and no load connected, the batteries were swapped and then the mains input voltage restored (via the breaker). The UPS starts but immediately gives Error P.13 code w...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
18452 0 3
Latest Reply: Manuel_Martin

Solved
mike-s123
/html/rank_icons/Crewman.png mike-s123

Battery on Network Management Cards.

Most (all?) NMCs (e.g. AP9630) have a coin cell battery soldered on them. I can't find any mention of this in the documentation or via a web search. It's a standard BR2032 (?) lithium battery, which is...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
565 0 2
Latest Reply: mike-s123

Solved
drewzapc
/html/rank_icons/Crewman.png drewzapc

Having difficulty finding the SNS Tool for my AP9641 running on a Symm...

Hi, We've purchased the license for the extended firmware 3.x.x.x but for the life of me, I cannot find the SNS Tool that will work to get the license activated on this device. The tool for our Smar...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
601 0 2
Latest Reply: LarryK

pald
pald

UPSPVDS200UPS02 for some reason shut down power to some of the outle...

UPSPVDS200UPS02 for some reason shut down power to some of the outlets and showing log UPS: A discharged battery condition no longer exists. UPS: A discharged battery condition no longer exists.
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
533 0 4
Latest Reply: Teken

rovic
rovic

UPS back feed relay fault

Hi Team, I would like to ask for your support and expertise regarding on one of the UPS that I have. I am encountering a back feed relay fault for several times already from SMAR-UPS X 3000. Do we ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
644 0 1
Latest Reply: Teken

GAIIT
GAIIT

Output power off for update

Hello! we are using our SMART-UPS X1500 ups for our networking equipment and are wondering if the firmware files can be downloaded ahead of the upgrade process? If we cut output power the office wi...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
415 0 1
Latest Reply: Teken

Tea1Sugar
/html/rank_icons/Crewman.png Tea1Sugar

APC Back-Ups Pro 900 Not Detected by Powerchute Serial Shutdown

I have a windows server 2016 connecting to a Back-Ups Pro 900 via serial/USB. Device manager shows the Batteries > APC UPS driver installed and OK, and the Human Interface Devices > APC USB UPS ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1047 0 6
Latest Reply: Tea1Sugar

south
south

SMT1500IC vs SMT1500I Fan operation

Hello all, I have a SMT1500IC, replacing a SMT1500I. I noticed the SMT1500IC battery get fairly warm under normal use with the fan off 35° at 22° room temperature. I also noticed, that the SMT1500I s...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
477 0 1
Latest Reply: Teken

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