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APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

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APC UPS Data Center & Enterprise Solutions Forum

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whitepines_apc
whitepines_apc

Symmetra PX w/ AP9631 stale measurements

We have a Symmetra PX 40 unit at one of our facilities with an old, but still functional, network card installed. We went to upgrade that card to an AP9631, which worked fine except for one strange pr...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
487 0 0

2021-07-12

Solved
dkleber_apc
dkleber_apc

Symmetra 40K In bypass in response to an overload

We get alerted to these about once a month but I can't see what's triggering it, there isn't much on the UPS. Any idea on what I can do to stop these errors? Quick Status Load in Wat...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1019 0 1
Latest Reply: BillP

BillP
/html/rank_icons/Khan_20x20.png BillP /html/rank_icons/ADMIN-role_red.png

APC symetra 250/500kW power up issue

Dear AllI have installed the Apc symetra 250/500kW ups. when i turn on the input breaker, ups display gets ON but when i turn ON the "Inverter On" nothing happens and ups do not turn to online. Any rea...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
577 0 0

2021-07-12

BillP
/html/rank_icons/Khan_20x20.png BillP /html/rank_icons/ADMIN-role_red.png

UPS Symmetra PX 250-500 SNMP Walk

Hi Community Expert, We have a site install with a UPS Symmetra PX 250 - 500 (400kW). When we perform a SNMP Walk with our powernetmib426, we found out there are few OID points information was confusin...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
801 0 0

2021-07-12

Solved
Julianah.Deinkoru_apc
Julianah.Deinkoru_apc

DC BUS FAULT IN A 3-PHASE 250KVA UPS

Hello. I manage MGE Galaxy UPS for my Company. I will like to know what are the possible causes of DC Bus fault in MGE UPS OF 250kVA?
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
614 0 1
Latest Reply: BillP

Solved
Longdy_apc
Longdy_apc

40kVA Smart-VT. Raw Status Data "M States = 00 02 02 00001038 20000000...

Hello there,After I power on the UPS, the system alert below in Fault Menu" 0003 External Bypass Switch Closed ", " System Failure detected by Surveillance" and the Raw Status Data " M States = 00 02 0...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1891 0 3
Latest Reply: BillP

Solved
shahzad.engr123_apc
/html/rank_icons/Lieutenant_JG.png shahzad.engr123_apc

Symmerta PX160

Dear team, I have 1x APC Symmetra PX160 ups running with 35% of load its output voltages are L-N 220V. Please do let me know is it possible to change its voltage to L-N 230v. If Yes, Whats the procedur...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1797 0 4
Latest Reply: shahzad.engr123_apc

Solved
BillP
/html/rank_icons/Khan_20x20.png BillP /html/rank_icons/ADMIN-role_red.png

Failed to perform total power off to Symmetra PX 96/160kw

I have Symmetra PX 96/160kw that have faulty, the client team change operation mode to maintenance bypass, i.e. total load on utility power. I receive the alarm Local Management to UPS lost, the LCD d...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
2707 0 3
Latest Reply: voidstar_apc

Solved
BillP
/html/rank_icons/Khan_20x20.png BillP /html/rank_icons/ADMIN-role_red.png

what does it mean when you get error messages saying - ups: the extern...

I am getting the below messages....Can any one tell me what this means?? (this is on a Symmetra 40K 3-phase unit)...DRKIF1Da6sGyGvqeZIWMFg%3D%3D&Rest-Api-Key=d3Bhc3F1aWw6NjM3MzU2MWEtNzYzMC00OTc5L...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1255 0 1
Latest Reply: BillP

Solved
BillP
/html/rank_icons/Khan_20x20.png BillP /html/rank_icons/ADMIN-role_red.png

Sourcing parts and poor service

Sourcing parts from APC is impossible, we require a replacement SUVT15Kva power module that has been damaged for a SUVTPF15KB4H.Plus a SBS for a Symmetra SYCF160KH PX160Kva that is also damaged, but c...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
841 0 2
Latest Reply: BillP

jmcclymont_apc
jmcclymont_apc

Galaxy 3500 parallel back to single

hello @all,i replaced my old silcon 40 kva with an originally triple parallel galaxy3500 40 kva. two of the parallel systems were defective and so i connected only a main unit and 2 battery extensions....
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
492 0 0

2021-07-12

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