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APC UPS Data Center & Enterprise Solutions Forum

Schneider, APC support forum to share knowledge about installation and configuration for Data Center and Business Power UPSs, Accessories, Software, Services.

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APC UPS Data Center & Enterprise Solutions Forum

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j-gray
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Symmetra self-test never completes

This is a Symmetra LX 8000 RM with latest NMC firmware (7.1.2). Whenever self-test is run, whether manual or scheduled, the self-test starts, passes successfully about 30 seconds later, then immediat...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
714 0 1
Latest Reply: Teken

frasersimpson
frasersimpson

APC AP9619 firmware download

Hi all, I know it's an older unit, but I assumed there would still be some firmware downloads available for this unit to bring it more up to date. Firmware on my card is very old 3.7.3 and I'm having...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
2605 0 3
Latest Reply: Teken

KJohnny
KJohnny

Buffer module power requirements

Hello, I would like to add buffer module to a system with 24Vdc/40A power supply. The PSU was sized for the connected loads. Does the buffer module need extra power when charging or a 40A PSU+40A buffe...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
441 0 0

2024-06-06

DavidGro
/html/rank_icons/Crewman.png DavidGro

APC UPS (INC2199979) No communicating network setup

Good Day I trust you are well Please can you assist us, we have two units that are not communicating with our client network and when we investigated we could not see any setting on the LCD console ind...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1282 0 8
Latest Reply: Teken

s.alaa
s.alaa

firmware smv3000ai

I'm having a bit of bitter problem with my ups. the pic inside shorted the pin responsible for turning the inverter on/off to Vss. I've font the replacement PIC, but surely I need the code. I haven't t...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
504 0 0

2024-06-04

srit
srit

Firmware for AP7902 and AP7901

Hello, I’m unable to locate firmware for AP7902 and AP7901. I’ve searched through the support and download links but these models don’t show. Please advise where I can download the latest firmware. Tha...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
767 0 1
Latest Reply: Teken

JAUMBSOP
JAUMBSOP

SMT1500RM2U - Output Off by: Local Display

We have a SMT1500RM2U in a rack of AV gear. On power-up, the unit fires up, shows battery at 100%, and as load goes up to 10%, the unit shuts off with the message "Output Off by: Local Display". This ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1571 0 1
Latest Reply: Teken

myicc
myicc

APC UPS SMT1500C - Updating Firmware on AP9631 NMC2 Network Card?

Hello, I'm trying to figure out the best way to update the firmware on the AP9631 NMC2 network card on my APC UPS SMT1500C. The instructions are somewhat confusing. My application module is currently a...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1061 0 1
Latest Reply: Teken

Solved
maijerry
maijerry

Plan activation codes

I paid for 9 standard plans 2 days ago and have yet to receive my activation codes. Is it normal for this to take this long?
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
712 0 1
Latest Reply: BillP

BootLoops
BootLoops

Universal I/O port not working: 0N-1557

I am having difficulty installing a temp sensor into my SmartUPS-5000. Whenever I plug the sensor in (Universal I/O port 1), it will show connected, and then immediately afterwards it disconnects. I've...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
2398 0 3
Latest Reply: Teken

Solved
Jack0202
/html/rank_icons/Crewman.png Jack0202

Some options greyed out on AP9544

While I'm logged in as an Administrator (or Super User), some management options are greyed out. It's a newly installed UPS with an AP9544 NMC. Reboot of the card does not help. Anyone knows what cou...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1632 0 5
Latest Reply: Teken

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