Smart-UPS X 1500 Firmware Update

[MAC_HMMH]

I have a UPS running in my Datacenter that regularly gives the following error:

"UPS: An internal UPS communication fault exists"

Below are the details of the unit:

Model: Smart-UPS X 1500
Firmware Revision: UPS 02.2 (ID11)

It is my understanding after researching that this is a know issue that requires input/assistance directly from APC.  Can you please provide the necessary files and process for resolving my issue?

Thanks,

Mike

[Teken]

Have you reached out to APC Technical Support about receiving the steps and needed files? 

If so what was the results? If not, please do so and share the resource link / firmware. 

[MAC_HMMH]

I opened a ticket with APC Tech Support - there response is below... 
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Hi,

Please post your UPS related query here :https://community.se.com/t5/APC-UPS-Data-Center-Enterprise/bd-p/datacenter-forum - APC experts are supporting all customers on this forum.

Regards,
DSC Support

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So far it has been 3 weeks and yours is the only response...  disappointing to say the least!

[Teken]

I would follow up to make sure the ticket hasn’t been closed. Next, insist the ticket be escalated to the next tier. 

Reference this APC Forum thread so they know you did ask the community but no one at APC / Schneider had even taken the time to reply or offer the procedures and files! 👎

Please do follow up with how things turn out good / bad. 👍