Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Launch of Consumer/Home Owner registration process!
We are pleased to announce the commencement of the Consumer/Home Owner Registration Process on Community. Consumers/Home Owners may now proceed to register by clicking on Login/Register. The process is straightforward and designed to be completed in just a few steps.

Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

Search in

Improve your search experience:

  • Exact phrase → Use quotes " " (e.g., "error 404")
  • Wildcard → Use * for partial words (e.g., build*, *tion)
  • AND / OR → Combine keywords (e.g., login AND error, login OR sign‑in)
  • Keep it short → Use 2–3 relevant words , not full sentences
  • Filters → Narrow results by section (Knowledge Base, Users, Products)
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure Power & Grid
  • Metering & Power Quality
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Invite a Friend
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Labels
Top Labels
  • Alphabetical
  • ION Setup 223
  • Power Quality 209
  • PM8000 196
  • PM5000 167
  • ION9000 166
  • Insulation Monitoring 135
  • ION7000 72
  • ION8000 64
  • PowerTag Energy 53
  • PM Announcements 39
  • Did you know 39
  • iEM3000 26
  • HDPM6000 23
  • PM3000 16
  • PM Guidebooks 15
  • PM Downloads 14
  • ION Guidebooks 11
  • iEM2000 8
  • ION Downloads 7
  • Commissioning 1
  • Communicating Actuators and Energy Valves 1
  • varplus 1
  • troubleshooting 1
  • Previous
  • 1 of 3
  • Next
Top Experts
User Count
Charles_Murison
Picard Charles_Murison Picard
515
Mehran_Mehrnia
Captain Mehran_Mehrnia Captain
123
Ramasamy_N
Captain Ramasamy_N Captain
115
Robert_Lee
Admiral Robert_Lee Admiral
96
View All
Related Products
Thumbnail of PowerLogic ION9000
Schneider Electric
PowerLogic ION9000
53
Thumbnail of PowerLogic ION8650 series
PowerLogic
PowerLogic ION8650 series
44
Thumbnail of PowerLogic PM5000 series
Schneider Electric
PowerLogic PM5000 series
42
Load more

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite

Metering & Power Quality

Start a Topic
  • All
  • Solved
  • Unsolved
  • Unanswered
Solved
Sanjeet_Sahota
/html/rank_icons/LtCommander.png Sanjeet_Sahota /html/rank_icons/SE-Employee.png

Firmware Version V4.6.0 Now Available for ION9000, PM8000, and ION7400

Introducing the latest release of firmware version 4.6.0 for the PowerLogic™ Advanced Meters. This update brings several significant enhancements to improve functionality and security. Here are the top...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2084 4 11
Latest Reply: Mehran_Mehrnia

Solved
sesa351067_brid
/html/rank_icons/LtCommander.png sesa351067_brid /html/rank_icons/SE-Employee.png

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2195 5 5
Latest Reply: Romain_Polette

Informational
Maaz
/html/rank_icons/Ensign.png Maaz /html/rank_icons/SE-Employee.png

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2643 2 0

2022-10-13

Solved
sesa351067_brid
/html/rank_icons/LtCommander.png sesa351067_brid /html/rank_icons/SE-Employee.png

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2644 1 3
Latest Reply: Charles_Murison

Solved
Maaz
/html/rank_icons/Ensign.png Maaz /html/rank_icons/SE-Employee.png

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4398 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
/html/rank_icons/LtCommander.png Sanjeet_Sahota /html/rank_icons/SE-Employee.png

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6704 3 1
Latest Reply: Charles_Murison

Solved
Patrick_Grehan
Patrick_Grehan

PowerTag A9MEM1570

Hi all, Is it possible to use A9MEM1570 (3P + N) as a substitute for A9MEM15703 (3P) with neutral not connected? - Any feedback is appreciated. Thanks.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
909 0 5
Latest Reply: Patrick_Grehan

Solved
Andrew08
Andrew08

pm5760 can't log any alarm

I have a pm5760 after firmware update, it refuse to log any alarm, no sag, no swell, over frequency, under frequency, nothing, it is empty, I have tried to enable it using ION Setup and ExoStructure, a...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
487 0 1
Latest Reply: Charles_Murison

Solved
MahmoudSayed
MahmoudSayed /html/rank_icons/SE-Employee.png

ION meters Energy Roll-over

I have followed up the energy roll-over on ION meters.according to the following subject: Increasing the energy roll-over threshold from default value on ION meters | Schneider Electric USA (se.com) Th...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
768 0 1
Latest Reply: Charles_Murison

Solved
Stuart_Cheng
/html/rank_icons/LtCommander.png Stuart_Cheng /html/rank_icons/SE-Employee.png

PM5760 harmonic data logging

Hi All I am trying to configure data logging for PM5760 but noticed that there is no option for harmonic data. Since PM5760 does support harmonic measurement, wondering how to set up the meter for ha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
635 0 2
Latest Reply: Stuart_Cheng

Solved
user4567
user4567

PM5500 Issue

I have a PM5560 meter, and when I power it on, it only shows the Schneider logo without displaying any other parameters. The screen remains unchanged, and while the LED light at the bottom is on, it's ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
893 0 3
Latest Reply: Jesus_Diaz

Informational
Swapnil
/html/rank_icons/Ensign.png Swapnil /html/rank_icons/SE-Employee.png

How to connect EASY logic APF, EPO wiring in single-wall mount unit an...

Hello everyone, I trust you're all familiar with Schneider's active harmonic filter series, Easy Logic APF. This post aims to provide insights into the Easy Logic APF (Active Harmonic Filter) EPO wirin...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
384 1 0

2024-10-18

Solved
Miyai
/html/rank_icons/Lieutenant.png Miyai

【PM5500】How to change the number of digits in measured values.

Hello, Is it possible to change the number of decimal places in measured values such as power in the PM5500? With PM8000, the following changes could be made.I am looking for if this same setting c...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
526 0 1
Latest Reply: Jesus_Diaz

Solved
BZsala
/html/rank_icons/Ensign.png BZsala

PM5320 Total Power Factor displayed wrong

We have a PM5320 and the total power factor is displayed incorrectly. Please help what to do.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1504 0 8
Latest Reply: BZsala

Solved
JayangaDivya
/html/rank_icons/Lieutenant_JG.png JayangaDivya /html/rank_icons/SE-Employee.png

Power Meters selection

what are available basic energy meters for following category? 3 Phase Direct type Dual source direct type Door mounted type (LED) Door mounted type (LCD) ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
678 0 1
Latest Reply: Charles_Murison

Solved
APCuser07
APCuser07

AP7801B Older Firmware

Hello. The existing firmware available on the software section of the AP7801B PDU contains corrupted files or firmware that is not compatible with the PDU. During an update process the files fail to up...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
562 0 1
Latest Reply: Mehran_Mehrnia

Solved
MikeChan
MikeChan

My Values for Voltage, Current, and Power Factor are correct, but Powe...

Hi Everyone, I would like to understand the solution for a low power reading issue. My calculations indicate approximately 1.8 MW, but the meter is showing around 0.633 MW, resulting in low energy re...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
783 0 2
Latest Reply: Charles_Murison

  • « Previous
    • 1
    • …
    • 27
    • 28
    • 29
    • …
    • 219
  • Next »
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

Welcome!

Welcome to your new personalized space.

of

Explore