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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
991 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5086 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4359 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4961 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6747 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8838 3 1
Latest Reply: Charles_Murison

Solved
Andy_Hubert
Andy_Hubert Contributor

DLF3000 Install error

Hi, I have tried several times now to install DLF3000, but every time I try I get the message below. I am trying to install in C:\DLF3000, which is the folder in the background of the image, and I a...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3773 0 15
Latest Reply: akash_das

Solved
SukhVirk7
SukhVirk7

Issues with DNP data of PM5560

Hi The PM5560 meter communicates with the DNP client and sends all other data successfully. It is on latest firmware V4.4.5. It does not send the power factor and frequency values correctly. When no ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2046 0 7
Latest Reply: Jesus_Diaz

Solved
Miyai
Miyai

NTP settings when updating firmware

Hello, If customer updates the ION9000 firmware, will the NTP setting data be retained? Customer is planning to gradually update their ION9000 from V2.0.0 to V4.6.0. I understand that communication...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
720 0 2
Latest Reply: Miyai

Solved
karankang
karankang

Harmonics on ION 8650C

Can Schneider ION8650C measure Harmonics? If yes, how can we download the harmonics data?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
971 0 1
Latest Reply: Charles_Murison

Solved
huseyinb
huseyinb Mentor

Historical Data Export ion9000

Hi, I need to export Historical Data (Data Recorder) with FTP "not Com Trade" how can I do? Thanks,
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3369 0 8
Latest Reply: Charles_Murison

Solved
Veronika.Salinas
Veronika.Salinas

ION8650 Meter Time Issue

Hello everyone, I’m reaching out because we’ve encountered an issue with an ION8650 meter where the time has unexpectedly changed. Upon reviewing the event log, we noticed that this problem is related ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1241 0 1
Latest Reply: Charles_Murison

Solved
MathieuSA
MathieuSA

Impulse meter m³ to m³/h - Power Monitoring Expert

Hello, 1) m³ Meters (GAS, WATER)I have pulse meters that increment by 1 with each pulse.• When creating dashboards, the visualization shows an already accumulated value. • Is it possible to...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
932 0 1
Latest Reply: Romain_Polette

Solved
AlanK
AlanK Explorer

AccuSine PCS+ - Parallel connection

Hello community, Is it possible to operate AccuSine PCS+ units with different current ratings in parallel, as part of the same network? For example, one PCS+ rated at 300 A and another at 120 A. Re...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1481 1 2
Latest Reply: Abigail-Lugo

Solved
NguyenMon
NguyenMon

AccuSine PCS+ : Over Temperature Error

Hi team, Have a nice day. The PCS+ unit we installed for customer got an Over Temperture Alarm that made the unit stop. It showed "Inductor Over Temperature" in Event detail. We have search this is...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1700 1 5
Latest Reply: NguyenMon

Solved
NortheastSolar
NortheastSolar

PowerLogic PM5563 Data Log Loss of Precision after 1B Wh

We have come across an unfortunate behavior in the Ion Setup Data Log retrieval for PM5563 meters Up until one shy of a billion on the meter, retrieving the Wh Data Log would produce a listing of 15-...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2207 0 4
Latest Reply: Kelster

Solved
Gilbert
Gilbert

PM8000 – Modbus TCP/IP Node ID

PM8000 – Modbus TCP/IP Node ID With respect to the PM8244, the clients BMS software (Tridium, Niagara Framework) will not allow a node ID of 0 or 255. Issue: Upgrading from PM800 to PM8000 meters (39 m...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1162 0 2
Latest Reply: Gilbert

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